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HealthCare.gov: The Crash and the Fix (B)

Schlesinger, Leonard A. ; Bhayani, Paras D.

Reference: HBS-315130-E
Year: 2013
Number of pages: 5
Geographic Setting: United States
Publication Date: Jun 9, 2015
Fecha de edición: Nov 1, 2016
Source: HBSP (USA)
Type of Document: Case
Industry Setting: Health care services;Public administration

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Description

A review of the process utilized by the Obama administration to create the Health Care.gov exchange and the problems that resulted from the implementation effort. This case provides the follow on strategy and processes utilized to get the site up and running after the initial failures of implementation.

Keywords

Government regulations Health care Implementing strategy Information technology Innovation Internet Organizational change Web-based technologies