Hindustan Petroleum Corporation Ltd.: Driving Change Through Internal Communication, Teaching Note

Hindustan Petroleum (HPCL), confronted in 2003 with an urgent need to change how it operated externally, adopted a highly innovative approach to communicating internally. This case, set in 2010, presents an overview of the new, more interactive model of employee communication that HPCL introduced as part of its effort to adapt to increased market competition during the early 21st century. The TN focuses on three key themes presented in the case: change management, vision crafting, and effective organizational communication strategies.