Hospital Software Solutions (B)
The customer care team lead (team lead) decides to attend a town hall meeting with the company's president and publicly air her concerns about computer system problems. This action appears to help resolve the system's problems but her supervisor rates her poorly on a performance review, possibly motivated by the team lead's actions at the town hall meeting. She must find a way to resolve her issues at Hospital Software Solutions without ruining her career. This is a supplement case to Hospital Software Solutions (A), product # 9B07C018.
Collection: Ivey Business School (Canada)
Ref: IVEY-9B07C019-E
Format: PDF
Number of pages: 4
Publication Date: Aug 3, 2007
Language: English
What material is included in this case:
Description
The customer care team lead (team lead) decides to attend a town hall meeting with the company's president and publicly air her concerns about computer system problems. This action appears to help resolve the system's problems but her supervisor rates her poorly on a performance review, possibly motivated by the team lead's actions at the town hall meeting. She must find a way to resolve her issues at Hospital Software Solutions without ruining her career. This is a supplement case to Hospital Software Solutions (A), product # 9B07C018.
Read more
Year: 2005
Geographic Setting: Canada
Industry Setting: Administrative, Support, Waste Management and Remediation Services;
Leave your rating
"Hospital Software Solutions (B)"
Register for free with IESE Publishing and enjoy all the advantages
What type of account do you want to create?
Choose account type
Professors
Academic Institutions
Companies
Individuals