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Innovating in the Pharmaceutical Supply System: the Chilean experience

Cohen, Jacob ; Rosenhouse S. ; Sánchez, J. ; Rosenmöller, Magda

Reference: P-1001-E
Year: 2000
Number of pages: 10
Geographic Setting: Chile
Publication Date: Oct 1, 2000
Source: IESE (España)
Type of Document: Case

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Description

This case describes the transformation undergone by the medical and pharmaceutical supply system in Chile in the early 1990s, as a result of the changing role of the National Heath Service's supply organization (CENABAST), managed by the Ministry of Health, which found itself forced to evolve from operational management (product purchasing, storage and distribution) to a role as a transaction facilitator/guarantor, due to its poor performance (both in efficiency and service quality) in its previous role during the last ten years or more. The case discusses the transformation processes, both within CENABAST and externally.