Kay Sunderland: Making the Grade at Attain Learning
Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain's most important clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Attain content development director Mike Morgan to stop contacting him directly. Sunderland is surprised that Morgan, an experienced and talented contributor, is potentially jeopardizing the account by ignoring Attain's communications policy of restricting client-facing communication to the account director. Now Sunderland must decide how to handle the situation with both the client and her colleague Morgan.
Collection: HBSP (USA)
Ref: HBS-4289-E
Format: PDF
Number of pages: 8
Publication Date: Apr 20, 2011
Language: English, Spanish
What material is included in this case:
Description
Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain's most important clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Attain content development director Mike Morgan to stop contacting him directly. Sunderland is surprised that Morgan, an experienced and talented contributor, is potentially jeopardizing the account by ignoring Attain's communications policy of restricting client-facing communication to the account director. Now Sunderland must decide how to handle the situation with both the client and her colleague Morgan.
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Year: Event Year Start:2011
Geographic Setting: Geographic Setting:Djibouti;Ireland;United States
Industry Setting: Industry Setting:Training services
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"Kay Sunderland: Making the Grade at Attain Learning"
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