Operations Management

Duration: 1h 00m 00s

This introductory module will immerse students in the concept of business operations and their crucial importance to any organization. They will learn about the significance of operations not only to the business but also to each specific area within it. Learners will explore the 'triple promise' and its impact on customers, investors, and employees, and how it materializes in specific elements.

Additionally, they will discuss the concept of the 'operational compass' and its five dimensions: service range, time, cost, quality/consistency, and innovation.

Finally, students will interpret the four fundamental domains of decision-making in project management: process, capacity, flows, and people/organization.

Duration: 1h 00m 00s

In this second module, students will learn to identify critical processes within a company, understand value-adding activities, and determine the resources needed to deliver appropriate services.

They will be introduced to the fundamentals of process analysis, enabling them to analyze the structure and capacity of processes in organizations.

Learners will identify the key elements that define a process and the variables that control its performance. They will apply methodologies to analyze a process, define its capacity, and explore continuous process improvement.

Duration: 2h 30m 00s

In this third module, students will understand how capacity, demand patterns, and the prioritization of products and customers affect service times. They will introduce the concept of the 'operations pipe' and pose a fundamental question: What is the flow time of our system? Learners will explore into the concept of flow time and its relationship to service agility, differentiating the seven components of flow time: execution times, transport times, preparation times, batch times, planned queues, random queues, and safety times.

Duration: 1h 00m 00s

In this fourth module, students will gain a comprehensive understanding of what inventory is and the key aspects required to manage it efficiently. They will explore the concept of inventory and its pervasive presence across various sectors, highlighting its critical importance for optimal business operations. Through this module, learners will acquire solid knowledge on how to handle inventories to maximize efficiency and minimize costs.