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Case

Tiramisú: ¿Morir de Éxito?

By Yankovic, Natalia / Martínez, Jon

Tiramisu es una pizzería y birrería ubicada en el barrio del Golf de Santiago que ha tenido un extraordinario éxito, convirtiéndose en el restaurante con mayor facturación por m2 de Santiago. El caso plantea el dilema de cómo mejorar la experiencia de servicio del restaurante y si es factible su expansión a un nuevo lugar geográfico.

Collection: ESE (Chile)

Ref: ESE-OS-C-ES-18-287

Format: PDF

Number of pages: 14

Publication Date: Nov 1, 2018

Language: Spanish

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Description

Geographic Setting: Santiago; Chile

Industry Setting: Hospitality

Learning Objective

Caso introductorio de gestión de operaciones o un curso de gestión de servicios.

Tiramisú: ¿Morir de Éxito?

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Tiramisú: ¿Morir de Éxito?

What material is included in this case:

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Tiramisú: ¿Morir de Éxito?

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