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UPS and HP: Value Creation Through Supply Chain Partnerships

Mark O. Lewis ; Arun Rai ; David Forquer ; Dan Quinter

Reference: IVEY-9B07D002-E
Year: 2004
Number of pages: 14
Geographic Setting: United States
Publication Date: Feb 26, 2007
Source: Ivey Business School (Canada)
Type of Document: Case
Industry Setting: Administrative, Support, Waste Management and Remediation Services;

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Description

This case is about managing large supply change outsourcing relationships over time. The focus is on the challenges service providers and their customers face as they seek to continually find new sources of value as the relationships change. Emphasis is placed on issues related to coordinated capabilities across functional boundaries, information sharing and developing information technology readiness.

Keywords

Innovation Outsourcing Relationship management