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    Walmart's Workforce of the Future (Spanish version)

    Kerr, William R. ; Bach-Lombardo, Jordan

    Spanish , English

    • Reference: HBS-821S03

    • Year: 2015

    • Number of pages: 32

    • Geographic Setting: United States

    • Publication Date: May 22, 2019

    • Fecha de edición: Jul 30, 2019

    • Source: HBSP (USA)

    • Type of Document: Case

    • Industry Setting: E-commerce

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    Description

    Faced with intense competition from Amazon, in 2015 Walmart began a transformation of its operations and workforce. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's efforts to deliver this through investments in its workforce makeup and training, digital infrastructure, and automation technology.

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    Keywords

    Automation Management training Operations Operations and processes Retail Strategy