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  1. Case

    Buy Online, Pickup in Store: Evaluating an Omnichannel Intervention in Retail

    By Moreno, Antonio / Gallino, Santiago / Klopfenstein, Amy
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-621103-E
    Published: Apr 15, 2021
    Format: PDF
    Pages: 8
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  2. Case

    Buy Online, Pickup in Store: CEO Supplement

    By Moreno, Antonio / Gallino, Santiago / Klopfenstein, Amy
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-621104-E
    Published: Apr 15, 2021
    Format: PDF
    Pages: 2
    Language: English
    €8.53 PVP Institution
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  3. Case

    Buy Online, Pickup in Store: Vice President of Store Operations Supplement

    By Moreno, Antonio / Gallino, Santiago / Klopfenstein, Amy
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-621105-E
    Published: Apr 15, 2021
    Format: PDF
    Pages: 7
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  4. Case

    Buy Online, Pickup in Store: Vice President of E-Commerce Supplement

    By Moreno, Antonio / Gallino, Santiago / Klopfenstein, Amy
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-621106-E
    Published: Apr 15, 2021
    Format: PDF
    Pages: 7
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List
  5. Article

    Retailers Are Squandering Their Most Potent Weapons

    By Fisher, Marshall / Gallino, Santiago / Netessine, Serguei
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-R1901D-E
    Published: Jan 1, 2019
    Format: PDF
    Pages: 9
    Language: English
    €8.53 PVP Institution
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  6. Article

    A Step-by-Step Guide to Real-Time Pricing

    By Fisher, Marshall / Gallino, Santiago / Li, Jun
    Marketing
    Collection: HBSP (USA)
    Ref.: HBS-R2306F-E
    Published: Nov 1, 2023
    Format: PDF
    Pages: 15
    Language: English
    €8.53 PVP Institution
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  7. Article

    The Solution to Service-Worker Churn

    By Gallino, Santiago / Apaolaza, Borja
    Strategic Management
    Collection: HBSP (USA)
    Ref.: HBS-R2602G-E
    Published: Mar 1, 2026
    Format: PDF
    Pages: 10
    Language: English
    €8.53 PVP Institution
    See details Add to Wish List

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