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6 Items

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  1. Supplementary Case

    Dell Computers (B): The Transition

    By Frei, Frances X. / Edmondson, Amy C. / Harris-Van Keuren, Christine
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-607081-E
    Published: Mar 7, 2007
    Reviewed: Aug 20, 2007
    Format: PDF
    Pages: 11
    Language: English
    €6.21 PVP Institution
    Include:
    Other supplements
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  2. Case

    Cleveland Clinic

    By Frei, Frances X. / Edmondson, Amy C. / Sherman, Eliot ...
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-607143-E
    Published: May 1, 2007
    Reviewed: Sep 26, 2007
    Format: PDF
    Pages: 29
    Language: English
    €8.53 PVP Institution
    Include:
    Other supplements
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  3. Teaching Note

    Cleveland Clinic, Teaching Note

    By Frei, Frances X. / Edmondson, Amy C. / Harris-Van Keuren, Christine
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-608124-E
    Published: Mar 5, 2008
    Reviewed: Apr 3, 2008
    Format: PDF
    Pages: 20
    Language: English
    €0.00 PVP Institution
    See details Add to Wish List
  4. Teaching Note

    Customer-Operator Letter Writing Exercise, Teaching Note

    By Frei, Frances X. / Harris-Van Keuren, Christine
    Collection: HBSP (USA)
    Ref.: HBS-608127-E
    Published: Apr 3, 2008
    Format: PDF
    Pages: 28
    Language: English
    €0.00 PVP Institution
    See details Add to Wish List
  5. Teaching Note

    New Service Design Exercise, Teaching Note

    By Frei, Frances X. / Harris-Van Keuren, Christine
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-608132-E
    Published: Apr 3, 2008
    Format: PDF
    Pages: 73
    Language: English
    €0.00 PVP Institution
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  6. Case

    Cleveland Clinic (Spanish version)

    By Frei, Frances X. / Edmondson, Amy C. / Sherman, Eliot ...
    Service and Operations Management
    Collection: HBSP (USA)
    Ref.: HBS-611S02
    Published: May 1, 2007
    Reviewed: Sep 26, 2007
    Format: PDF
    Pages: 30
    Language: Spanish
    €8.53 PVP Institution
    Include:
    Other supplements
    See details Add to Wish List

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