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Las empresas de servicios son diferentes (D)
Llano Irusta, M. A.; Martínez Jiménez, M.Technical Note IIST-PIN-34Service and Operations ManagementComo su nombre indica, las empresas de servicios son las que proporcionan servicios, es decir, elementos no tangibles que cubren necesidades específicas. Los ejemplos más habituales los encontramos en sectores como la electricidad, el agua, el gas, el transporte de mercancías, las comunicaciones, la cultura, el espectáculo, los hoteles o el turismo, entre otrosStarting at €8.20
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Las empresas de servicios son diferentes (E)
Llano Irusta, M. A.; Martínez Jiménez, M.Technical Note IIST-PIN-35Service and Operations ManagementComo su nombre indica, las empresas de servicios son las que proporcionan servicios, es decir, elementos no tangibles que cubren necesidades específicas. Los ejemplos más habituales los encontramos en sectores como la electricidad, el agua, el gas, el transporte de mercancías, las comunicaciones, la cultura, el espectáculo, los hoteles o el turismo, entre otros.Starting at €8.20
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Las empresas de servicios son diferentes (F)
Llano Irusta, M. A.; Martínez Jiménez, M.Technical Note IIST-PIN-36Service and Operations ManagementComo su nombre indica, las empresas de servicios son las que proporcionan servicios, es decir, elementos no tangibles que cubren necesidades específicas. Los ejemplos más habituales los encontramos en sectores como la electricidad, el agua, el gas, el transporte de mercancías, las comunicaciones, la cultura, el espectáculo, los hoteles o el turismo, entre otros.Starting at €8.20
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Cómo tener clientes fidelizados y satisfechos en las empresas de servicios
Llano Irusta, M. A.; Martínez Jiménez, M.Technical Note IIST-PIN-37Service and Operations ManagementLa estrategia de fidelización, es una de las más importantes para una empresa que sin embargo, muchas veces se descuida para dar prioridad a la captación de nuevos clientes. En mercados maduros, donde la demanda no crece o lo hace poco, obtener nuevos clientes implica conseguir que abandonen a la competencia. Conseguir esto resulta en ocasiones muy costoso. La fidelización de clientes se enfoca en la retención de la cartera de clientes existentes...Starting at €8.20
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The teachings of José López
Reina Paniagua, R.Technical Note IIST-DGIN-90-E-ECorporate GovernanceJosé López, former global vice president of operations of Nestlé, later director of several companies and member of the Board of Trustees of San Telmo, always had many things to tell, leaving no one indifferent. In his years at Nestlé he always work achieving results in very changing environments, leading transformative projects at a global level in different areas: continuous improvement, sustainability, quality, ... In this note, the most relev...Starting at €8.20
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The IS/LM Model
Murphy, DanielTechnical Note DARDEN-GEM-0126EconomicsThis technical note introduces the basic structure of the workhorse IS/LM model for a closed economy (i.e., one that does not engage in international trade). The note derives the core components of the model and derives predictions of effects of fiscal and monetary policy. The price level is assumed to be fixed, and aggregate demand determines output. This note precedes a more comprehensive treatment of aggregate demand and aggregate supply found...Starting at €8.20
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A Brief Introduction to Macroeconomics
Murphy, DanielTechnical Note DARDEN-GEM-0125EconomicsThis technical note sets the groundwork for a module on macroeconomics by introducing concepts and definitions that will be revisited in subsequent technical notes. The note begins by introducing national income accounting and the components of gross domestic product (GDP), and by discussing why economists care about GDP. It then discusses how the determinants of the components of GDP interact on the market, and how we can predict GDP and interes...Starting at €8.20
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Agile Methodologies and Organizational Agility (Portuguese Version, Brazil)
Gregory, Robert Wayne; Röthke, ClaudiaTechnical Note SIN-58-PBInformation Technologies, Innovation and ChangeOrganizations are experiencing a profound shift in the way they need to deliver value to customers. The contexts and conditions under which value offerings are developed and delivered today has changed dramatically over the last one to two decades, where digital technology has converged with traditional products and has become embedded into customers' everyday lives. While classic project management approaches emphasize efficiency and meeting int...Starting at €8.20
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Brand Purpose
Whitler, Kimberly A.; Pohl, MarkTechnical Note DARDEN-M-1016-EMarketingThis technical note will help provide insight on what a brand purpose is, why it matters, and how companies can vary in their design and application of brand purpose. Since the concept of brand purpose is an emerging idea, growing in importance within theStarting at €8.20
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Unconventional Monetary Policy
Hachem, KindaTechnical Note DARDEN-GEM-0196-EEconomicsUnconventional monetary policy has become the norm since the 2008 financial crisis. Central bank balance sheets have swelled and new tools for interest rate control have now emerged. This technical note provides a framework to help students understand theStarting at €8.20