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HBSP (USA)
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Acting Unilaterally: Bringing Balance to Difficult Conversations
Weeks, HollyBook Chapter HBS-6412BC-EMost people think that trust and mutual respect are the two necessary ingredients for good results in difficult conversations. Unfortunately, in hard or even toxic talks, one side often does not bring trust or respect to the conversation. If we put our attention on working toward balance, and bringing self-respect and respect for our counterpart to the conversation, we can unilaterally alter the track of the conversation and increase neutrality. ...Starting at €8.20
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Out of Combat: Changing the Game--Finding Balance in Difficult Conversations
Weeks, HollyBook Chapter HBS-6414BC-EBecause a combat conversation is a struggle between winning and losing, it has to be unbalanced. We must change the game and move away from the combat model of difficult conversation to one with better odds of working well and inflicting less damage. We should prepare for conversations by working out our preferred outcome, preferred working relationship, and interferences. This will keep us realistic and strategically focused on the situation we ...Starting at €8.20
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Out of Emotion's Grip: Increasing Skill--Four Tactics You Can Use to Manage Disruptive Emotions During Difficult Conversations
Weeks, HollyBook Chapter HBS-6416BC-EWhen handling toxic conversations, we need to add real skill to prevent our emotions from interfering. In this chapter, the author outlines four tactics that can help: finding the middle ground between emotional extremes, immunizing ourselves against thwarting ploys, changing tack, and recovering from mistakes. She uses anecdotes to illustrate how events might play out in real life. This chapter is excerpted from "Failure to Communicate: How Con...Starting at €8.20
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LOYAL3: Own What You Love
Viceira, Luis M.; Ciechanover, Allison M.Case HBS-215075-EFinanceThis case features San Francisco-based financial technology startup, LOYAL3. Founded in 2008, the company seeks to disrupt the capital markets and democratize access to those markets for retail investors. By the fall of 2014, LOYAL3 had three products. In the first, the Social IPO Platform , LOYAL3 acted as co-manager of an issuing company's initial public offering (IPO), enabling individual investors to purchase IPO shares at the same price-an...Starting at €8.20
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Zillow Offers: Winning Online Real Estate 2.0
Viceira, Luis M.; Di Maggio, Marco; Ciechanover, Allison M.Case HBS-220021-EFinanceZillow Group launches an ibuyer program to buy and sell physical homes. Founded in 2005, Zillow had become the leading online real estate and home-related marketplace. The brand was recognized as a trusted resource for players in the real estate market,Starting at €8.20
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Autonomous Vehicles: The Rubber Hits the Road...but When
Kerr, William R.; Ciechanover, Allison M.; Huizinga, Jeff; Palano, JamesCase HBS-818088-EKnowledge and CommunicationAutonomous vehicles have enormous implications for business and society. But, despite the headline-laden attention paid to the technology, there remain more questions than answers. Students will learn about the complex industry and have explicit discussions about the factors influencing development and commercialization and how various stakeholders might respond. They will also be put in the shoes of decision-makers looking for signals that might...Starting at €8.20
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GoFundMe: The Giving Layer of the Internet
Kominers, Scott Duke; Ciechanover, Allison M.Case HBS-818108-EEntrepreneurshipBy 2017, GoFundMe is the world's largest social fundraising platform. Gross donation volume is growing rapidly yet the number of monthly campaign starts is relatively flat. The CEO contemplates a variety of growth initiatives.Starting at €8.20
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Anthony Soohoo: Retrospection on Dot & Bo
Eisenmann, Thomas R.; Ciechanover, Allison M.; Gonzalez, GeorgeCase HBS-820037-EEntrepreneurshipA founder looks back at the issues at play in the final year of failed furniture e-commerce startup, Dot & Bo. He shares his perspective and learnings in the aftermath.Starting at €8.20
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Introduction: When Conversations Go Wrong--Defining Confrontations
Weeks, HollyBook Chapter HBS-6398BC-EThe warfare, troubling emotions, and sheer uncertainty of difficult conversations can do real damage to people and their relationships. However, tough conversations usually fall apart in recognizable ways, and it's important to remember that good strategies and tactics can bring them into balance. This chapter is excerpted from "Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them."Starting at €8.20
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Rethinking What We Do: Finding Balance--A Simple System for Dealing with Difficult Conversations
Weeks, HollyBook Chapter HBS-6411BC-EDifficult conversations themselves may be complicated, but we can't use a complicated system to bring them into balance. We need a simple system to call on when the conversation heats up and its basis is a three-way respect for yourself, your counterpart, and the conversation itself. The key to good practice is a combination of all three facets of respect working together. This chapter will help you do the work. This chapter is excerpted from "F...Starting at €8.20