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Rakuten's CEO on Humanizing E-Commerce
Mikitani, HiroshiArticle HBS-R1311A-ERakuten is Japan's version of Amazon, but it offers a very different shopping experience. The goal of its founder in 1997 was to allow small and midsize merchants to set up shop on the internet very easily and to provide the kind of hospitality and customer service that even chain restaurants offer in Japan. Mikitani didn't want an internet superstore; he wanted something more like a bazaar, where shop owners would curate the merchandise and inte...Starting at €8.20
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The Managerial Dilemma of E-Toll Route Implementation in South Africa
Ntoi, Hlompho; Thomas, Lawrence; Vilà, JoaquimCase SM-1643-EDecision Analysis, Innovation and Change, StrategyIn 2007, South African National Roads Agency Ltd (SANRAL) decided to introduce a radical and advanced urban tolling system called the Gauteng Freeway Improvement Project (GFIP). The project entailed the expansion of the province's single-direction three-lane highways to single-direction five-lane routes. Large toll gantries were to be built in order to process usage data as a means of billing users electronically via a strict user pay system. P...Starting at €8.20
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The Great East Japan Earthquake (E): Yamato Transport's Response
Takeuchi, Hirotaka; Kosinski, Leonard; Royce, Christina; Stetsovskaya, Anna; Vasilyev, EvgenyCase HBS-713442-EStrategyCEO Kikawa of Yamato Transport gave orders to his managers right after the triple disaster hit the Tohoku region of Japan to do whatever it takes to save lives and not to worry about costs. He also felt that he had to confront the government to make donations to the affected district tax-free. He also wanted to donate 10 yen per Takkyubin package the company was delivering as relief money for Tohoku but was wondering how the shareholders would re...Starting at €5.74
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Recruit Holdings and the Ribbon Model
Miller, Paddy; Inami, HiromiCase DPO-388-EInformation Technologies, Knowledge and Communication, Leadership and People ManagementListed on the Tokyo Stock Exchange since October 2014 with $13 billion in sales, Recruit Holdings had created and managed as many as 200 businesses and brands through separate operating divisions across Japan, the rest of Asia, Europe and the United States. The key business of Recruit was that it operated a number of platforms and services that provided client data and could be accessed by many users. But what made it work? What made it sustainab...Starting at €8.20
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Un viaje transformador en tiempos inciertos (B)
Elvira, Marta; Villamor, IsabelCase DPO-734Leadership and People ManagementEl caso introduce a Cristina Ventura, chief catalyst officer del minorista asiático de artículos de lujo Lane Crawford Joyce Group (LCJG). Ventura se encontraba en Nueva York cuando el presidente de los Estados Unidos, Donald Trump, anunció la decisión del Gobierno de cerrar el tráfico aéreo internacional debido a que la COVID-19 se estaba propagando por el mundo. Si bien estaba asentada en Hong Kong, Ventura había pasado los últimos tres meses e...Starting at €5.74
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Un viaje transformador en tiempos inciertos (A)
Elvira, Marta; Villamor, MartaCase DPO-733Leadership and People Management, Service and Operations ManagementEl caso introduce a Cristina Ventura, chief catalyst officer del minorista asiático de artículos de lujo Lane Crawford Joyce Group (LCJG). Ventura se encontraba en Nueva York cuando el presidente de los Estados Unidos, Donald Trump, anunció la decisión del Gobierno de cerrar el tráfico aéreo internacional debido a que la COVID-19 se estaba propagando por el mundo. Si bien estaba asentada en Hong Kong, Ventura había pasado los últimos tres meses e...Starting at €8.20
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John Roux at Con Roux Construction (B)
Miller, PaddyCase DPO-21-ELeadership and People ManagementTwo years after the (A) case CRC still has John Roux at the helm. This case deals with some of the issues he faced during the past two years. He is able to mark down as a success the fact that the Company's order book has improved considerably. In fact growth is substantially greater than that of the industry average. Where he continues to have problems is in cash flow management, cross border operations and profitability.Starting at €5.74
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A Catalyst Journey during Corona Times (B)
Elvira, Marta; Villamor, IsabelCase DPO-734-ELeadership and People ManagementCristina Ventura has decided to start a new venture in Singapore, focused on launching her new venture capital firm: VenturaXVentures, and exploring other initiatives driven by impact while continuing as external advisor for LCJG. She has been accepted as a Kauffman Fellow, co-founded "Catalyst One"; advised "The Constellation" board of directors; considered joining IVY FUND as a founder and general partner, and become an advisor at ZeroCap. Simu...Starting at €5.74
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Sakhizwe Con Roux Construction: Building the Nation (1965-2004)
Black, T.; Miller, PaddyCase DPO-72-ELeadership and People ManagementAfter thirty-nine years in business Con Roux Construction (CRC) finally collapsed in 2004. Over a period of a dozen years this company had been tracked through a series of IESE case studies. The period covered was the first decade of the transition from the white rule apartheid years to the black rule ANC government. For a medium sized family owned business the decade proved to be particularly difficult. This particular case deals with the final ...Starting at €8.20
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A Catalyst Journey During Corona Times (A)
Elvira, Marta; Villamor, MartaCase DPO-733-ELeadership and People Management, Service and Operations ManagementThe case introduces Cristina Ventura, Chief Catalyst Officer at Asian luxury goods retailer Lane Crawford Joyce Group (LCJG). She is in NY when U.S. President Donald Trump announced the government's decision to close international air traffic due to the worldwide spread of COVID-19. Though based on Hong Kong, Cristina had spent the last three months in the United States, considering next career steps and developing her social network. The pandemi...Starting at €8.20