This website uses technical, customisation and analytical cookies, both first-party and third-party, to anonymously facilitate browsing and analyse statistics on use of the website. Learn more
Search results
-
SMARTBITES C: June 2009
Roberts, Michael J.; Bhide, Amar V.Case HBS-813111-EEntrepreneurshipSupplement for case 813074Starting at €8.20
-
Comfort Class Transport: Does Customer Service Need an Overhaul, Teaching Note
Roberts, Michael J.; Morrison, Paul E.Teaching Note HBS-4377-EService and Operations ManagementTeaching Note for Product #4377.Starting at €0.00
-
Comfort Class Transport: Does Customer Service Need an Overhaul
Roberts, Michael J.; Morrison, Paul E.Case HBS-4374-EService and Operations ManagementThe general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with prospective customers, scheduling pickups, providing pricing, confirming appointments, and handling billing inquiries. Customers have complained about extended wait times to speak with someo...Starting at €8.20
-
U.S. Department of Energy & Recovery Act Funding: Bridging the "Valley of Death"
Roberts, Michael J.; Lassiter, Joseph B.; Nanda, RamanaCase HBS-810144-EEntrepreneurshipThe case focuses on the US Dept. of Energy and the $38 billion dollars of stimulus funding the DOE received to encourage clean tech. They focus on "bridging the valley of death" i.e., helping young, innovative companies finance technically risky and very capital intensive development and commercialization programs. The case focuses on two DOE programs in particular, the Loan Guarantee Program and ARPA-E. The case raises the question of why these ...Starting at €8.20
-
CVD Incorporated versus A.S. Markham Corporation (A) (Spanish Version)
Roberts, Michael J.; Walton, Ennis J.Case HBS-310S21EntrepreneurshipDescribe la odisea legal de dos ingenieros que dejaron su antiguo empleador para iniciar una empresa que era directamente competidor. Los temas incluyen los contratos de trabajo, licencias de tecnología, competencia económica, secretos comerciales e información confidencial. Proporciona una buena oportunidad para que los estudiantes exploren los aspectos legales y éticos que rodean el concepto de propiedad intelectual.Starting at €8.20
-
Charting a Growth Strategy: A Podcase with Galyn Bernard and Christina Carbonell of Primary, Teaching Note
FOMO Sapiens/Patrick J. McGinnis; Roberts, Michael J.Teaching Note HBS-7622-EEntrepreneurshipTeaching note for 7621.Starting at €0.00
-
SMARTBITES (A)
Roberts, Michael J.; Silva, Jeronimo; Bhide, Amar V.Case HBS-813074-EEntrepreneurshipThe case describes a Turkish brother-sister team who are evaluating the option of acquiring and operating a franchise of a U.S. bakery/cafe in Turkey. They are comparing this option to that of simply starting a similar business.Starting at €8.20
-
WebTracker, Teaching Note
Sahlman, William A.; Roberts, Michael J.Teaching Note HBS-915544-EEntrepreneurshipTeaching note for case 915543.Starting at €0.00
-
Peter Jepsen
Stevenson, Howard H.; Roberts, Michael J.; Sharpe, James M.Case HBS-813046-EEntrepreneurshipAbout to break bank covenants, Peter Jepsen has to deal with a contentious prior owner, improve profitability and staff appropriately all while maintaining credibility with his investors, in the furniture hardware company he has owned for less than a year. Peter Jepsen, a newly minted MBA, has bought a furniture hardware manufacturing business utilizing debt and investors equity that in a very short time is about to trigger bank covenants due to ...Starting at €8.20
-
SMARTBITES B: May 2009
Roberts, Michael J.; Bhide, Amar V.Case HBS-813110-EEntrepreneurshipSupplement for case 813074Starting at €8.20