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Tiempos de producción e inventarios de lotes
Ribera, Jaume; Riverola, JosepTechnical Note PN-321Service and Operations ManagementEsta nota utiliza las curvas de input/output para analizar la creación de inventario en un proceso de fabricación multinivel. Describe el efecto de los distintos tamaños de lote en el tiempo de producción del proceso. (Also available in English).Starting at €8.20
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Chris and Alison Weston (B)
Sucher, Sandra J.; Moore, CeliaCase HBS-612020-EPrepare students to make ethically charged decisions by exploring moral disengagement, a process that enables individuals to engage in negative behaviors, from small misdeeds to great atrocities, without believing they are causing harm or doing wrong.Starting at €5.74
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Ethical Analysis: Moral Disengagement
Sucher, Sandra J.; Moore, CeliaCase HBS-612043-EBusiness Ethics and Corporate Social ResponsibilityMoral disengagement is a process that enables people to engage in negative behaviors, from small misdeeds to great atrocities, without believing that they are causing harm or doing wrong. When Conrad Black, the fallen Canadian mogul convicted of multiple counts of fraud and obstruction of justice, claims that he "would never dream of committing a crime in a thousand years," moral disengagement is what allows him to make that claim and believe it....Starting at €8.20
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Yahoo! in China (A)
Sucher, Sandra J.; Baer, DanielCase HBS-609051-EKnowledge and CommunicationIn 2007 Jerry Yang, CEO of Yahoo!, was lambasted by U.S. Representative Tom Lantos, chairman of the U.S. House Committee on Foreign Affairs, for Yahoo's role in the arrest and imprisonment of Chinese journalist and democracy advocate Shi Tao. The case describes the actions that Yahoo! had taken to grow its business in China, its handling of a government request for the identity of a Yahoo! user, and subsequent actions by the firm to respond to ne...Starting at €8.20
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A Note on Moral Disengagement (Spanish version)
Sucher, Sandra J.; Moore, CeliaCase HBS-620S11Business Ethics and Corporate Social ResponsibilityMoral disengagement is a process that enables people to engage in negative behaviors, from small misdeeds to great atrocities, without believing that they are causing harm or doing wrong. When Conrad Black, the fallen Canadian mogul convicted of multiple counts of fraud and obstruction of justice, claims that he "would never dream of committing a crime in a thousand years," moral disengagement is what allows him to make that claim and believe it....Starting at €8.20
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Las nuevas tecnologías en el sector cultural
Herrero, Quionia; Marco, Elvira; Riverola, Josep; Munoz-Seca, BeatrizTechnical Note PN-455Knowledge and CommunicationLos museos, como instituciones dinámicas que desempeñan una función social, no son ajenos a las oportunidades que brindan las nuevas tecnologías. Éstas propician el acceso de un público más amplio a los contenidos e información de los museos y favorecen la relación entre la institución y algunos grupos sociales como los jóvenes o las personas con discapacidades. Los estudios sobre la manera en que afectan las nuevas tecnologías al público de los ...Starting at €8.20
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Ritz-Carlton Hotel Co. (Spanish version)
Sucher, Sandra J.; McManus, StacyCase HBS-602S04In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new hotel launch, focusing on the unique blend of leadership, quality processes, and values of self-respect and dignity, to create award-winning service.Starting at €8.20
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Fundación del Teatro Lírico: Teatro Real - Teaching Note
Riverola, JosepTeaching Note PT-45-EService and Operations ManagementTeaching Note written to help in the teaching of case P-1064-E. The case describes the management structure, and how the different departments coordinate the highly complex task of producing an opera.Starting at €0.00
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Fundación del Teatro Lírico: Teatro Real
Riverola, JosepCase P-1064Service and Operations ManagementEl Teatro Real de Madrid es un teatro de ópera de primera categoría mundial. El caso presenta la forma en que el teatro enfoca sus operaciones para dar un "servicio de 5 estrellas". Muestra la utilización del método clásico: planificación, preparación y lanzamiento, en un contexto moderno pero con procedimientos basados en la tradición teatral. El caso trata discutir las propiedades de las operaciones en empresas de servicios de alta gama y de im...Starting at €8.20
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Chamonix, S.A.
Munoz-Seca, Beatriz; Riverola, JosepCase P-711Service and Operations ManagementUna empresa dedicada al diseño de productos de tecnología avanzada, se enfrenta con ofrecer una carrera profesional a sus técnicos. El caso se presta a discutir las ventajas e inconvenientes del "Modelo Y" de desarrollo profesional y su implementación.Starting at €8.20