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Professors Sven Larson and Kenneth Carpenter (E)
Heskett, James L.; Johannessen, Tor Askild AaseCase HBS-908412-EProf. Kenneth Carpenter has received word that he has inadvertently offended one of his students. He is pondering a possible response.Starting at €5.74
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A Rock and a Hard Place: The Conundrum of Online Grocery after COVID
Laseter, Timothy M.; Lert, DevinCase DARDEN-OM-1733-EService and Operations ManagementIn the aftermath of the coronavirus pandemic, US retailers were scrambling to develop a sustainable business model for e-commerce grocery (e-Grocery). By 2021, many grocers were experimenting with different omnichannel strategies, but none had proven succStarting at €8.20
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Key Elements for Excellence in Classroom Cases and Teaching Notes
Austin, James E.; Heskett, James L.; Bartlett, Christopher A.Case HBS-915417-EThis document identifies the characteristics of excellent case studies and their accompanying teaching notes. The purpose is to provide guidance in preparing these educational vehicles. These guidelines were developed based on consultations with very experienced case teachers and an analysis of the elements of case studies and their teaching notes considered to be high quality by Harvard Business School faculty across departments, and on the ba...Starting at €8.20
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A Rock and a Hard Place: The Conundrum of Online Grocery after COVID
Laseter, Timothy M.; Lert, DevinCase DARDEN-OM-1733Service and Operations ManagementIn the aftermath of the coronavirus pandemic, US retailers were scrambling to develop a sustainable business model for e-commerce grocery (e-Grocery). By 2021, many grocers were experimenting with different omnichannel strategies, but none had proven successful. e-Grocery presented significant challenges for brick-and-mortar retailers, and in an industry characterized by thin margins and price-conscious consumers, grocers were struggling to achie...Starting at €8.20
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KidZania: Shaping a Strategic Service Vision for the Future
Heskett, James L.; Reynoso, Javier; Cabrera, KarlaCase HBS-916402-EService and Operations ManagementStarting at €8.20
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Leverage Value Over Cost: Developing Customer and Employee Ownership
Heskett, James L.; Sasser, W. Earl, Jr.; Wheeler, JoeBook Chapter HBS-3827BC-EService and Operations ManagementOrganizations that foster customer and employee ownership gain an edge on the competition by designing their operating strategies and systems to leverage value over cost. They carefully align all the elements of the strategic value vision to create a unified, self-reinforcing enterprise focused on ownership-and in the process they achieve enviable margins. They pay particular attention to what the authors call "deep indicators," or key value leve...Starting at €8.20
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In the Cloud
Laseter, Timothy M.; Coughenour, Alyssa; Webb, JaneCase DARDEN-OM-1734-EService and Operations ManagementCharu Thomas, cofounder and CEO of Ox, a software platform provider that helped retailers improve online order fulfillment, was proud of how her business had grown and earned positive feedback from investors, beta customers, and the press. Now, in the sumStarting at €8.20
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Banc One--1996 (Spanish Version)
Heskett, James L.; Thomas N. UrbanCase HBS-302S24Knowledge and CommunicationEn febrero de 1995, Banc One se enfrentó a la sustitución de la "Asociación Poco frecuentes", una estrategia operativa básica que había funcionado bien durante años. Liderazgo ahora tuvo problemas con los nuevos protocolos para las estrategias de operación de reemplazo.Starting at €8.20
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Cooking.com
Laseter, Timothy M.; Rabinovich, Elliot; Ryan, MichaelCase DARDEN-OM-1321-EService and Operations ManagementThe president and founder of Cooking.com is examining the concept of cost-to-serve in her Internet retailing company. The need for continued sales growth, coupled with the necessity of keeping costs down, puts pressure on her to make sure that the company’s capacity-constrained fulfillment center carries products that offer the greatest profit potential, not just the highest gross margins. The company is already operating with a variety of fulfil...Starting at €8.20
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El grupo Benetton
Heskett, James L.Case HBS-304S06Knowledge and CommunicationPara maximizar su eficacia, los casos de color deben imprimirse en color. La dirección del Grupo Benetton incluye ejecutivos de alto nivel que abogan dos estrategias diferentes: 1) la expansión de la fabricación para desarrollar economías con el fin de aumentar las ventas de Benetton en esos mercados, y / o, 2) encontrar maneras de proporcionar apoyo adicional a los minoristas, algunos de los cuales son que opera en los mercados desarrollados fre...Starting at €8.20