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Bring the Outside In: Increasing True Urgency by Winning Hearts and Minds
Kotter, John P.Book Chapter HBS-4888BC-ELeadership and People ManagementOrganizations of any size or age tend to be too internally oriented. The disconnect between what insiders see, feel, and think, on the one hand, and external opportunities and hazards, on the other, can be astonishing. This inside-outside gap always reduces an organization's sense of urgency, and must be diminished if organizations hope to implement change successfully. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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Keep Urgency Up: Creating a Culture that is Conducive to Continuous Change
Kotter, John P.Book Chapter HBS-4892BC-ELeadership and People ManagementAn organization that can sustain a high sense of urgency over time has the potential to become a high-performance machine, where results go from good to great and beyond. But sustaining urgency over time requires that it not only be created, and created well, but that it be re-created again and again, becoming firmly ingrained in an organization's culture. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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Kjell & Company: Electronics Accessories Retail in the Nordics
Palepu, Krishna G.; Narayandas, Das; Herman, KerryCase HBS-116009-EService and Operations ManagementSwedish electronics accessories retailer Kjell is considering several issues as it plots its next stage of growth. How should it balance opportunities to expand retail stores into a new market (Oslo, Norway) with additional growth in its home market-Sweden-with decisions about investments to build out its nascent online channel? Simultaneously, the company is piloting a new sales associate performance management system: should store associates be...Starting at €8.20
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Tetra Pak Argentina
Khanna, Tarun; Palepu, Krishna G.; Herrero, Gustavo A.Case HBS-708402-EStrategyDeals with the hands-on management of a difficult situation facing the subsidiary of a multinational corporation (Tetra Pak) in a developing country (Argentina). The situation arises from a major economic, social, and institutional breakdown that jeopardizes the subsidiary's existence. Argentina defaulted on it sovereign debt and devalued the peso by over 200%, but it differentiated the treatment of the FX rate to be applied to various transactio...Starting at €8.20
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Haier: Taking a Chinese Company Global in 2011
Khanna, Tarun; Palepu, Krishna G.; Andrews, PhillipCase HBS-712408-EStrategyIn 2011, Haier, China's leading appliance manufacturer, had over $20 billion in worldwide sales and had just been named the leading refrigerator manufacturer worldwide. This case describes Haier's rise over three decades, from a defunct refrigerator factory in China's Shandong province to an international player with $5.5 billion in overseas sales. Haier had followed a nontraditional expansion strategy of entering the developed markets of Europe ...Starting at €8.20
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Increasing True Urgency: One Strategy and Four Tactics
Kotter, John P.Book Chapter HBS-4887BC-ELeadership and People ManagementUnderlying the urgent behavior that makes organizations succeed in a turbulent world is not only a set of thoughts-there must also be a set of feelings, a compulsive desire to move, and win, now. This chapter outlines several tactics for increasing urgency and winning the hearts, along with the minds, of those involved in a change effort. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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It All Starts with a Sense of Urgency: Laying the Groundwork for Change
Kotter, John P.Book Chapter HBS-4831BC-ELeadership and People ManagementComplacency is a serious problem, for organizations, nations, and individuals, yet we underestimate its power and its prevalence. In a fast-moving and changing world, contentment with the status quo can create disaster. This chapter describes why real urgency is an essential asset that must be created and recreated, and discusses the consequences of insufficient urgency. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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Find Opportunity in Crises: Increasing True Urgency by Winning Hearts and Minds
Kotter, John P.Book Chapter HBS-4890BC-ELeadership and People ManagementCrises are not necessarily bad and may, under certain conditions, actually be required to succeed in an increasingly changing world. Even people who are solidly content with the status quo will begin to act differently if a fire starts on the floor beneath their feet. With fire spreading around them, everyone moves, the status quo is eliminated, and a new beginning is possible. This chapter is excerpted from "A Sense of Urgency."Starting at €8.20
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The Next Generation (A) (Spanish version)
Khanna, Tarun; Palepu, Krishna G.; Wu, Danielle MelitoCase HBS-706S05StrategyThe Tata Group began the 1990s as a confederation of loosely coupled firms. This case considers the rise to prominence of the new CEO of Tata Group, Ratan Tata, and his attempts to strengthen the inter-relationships among the group companies at a time when critics claim he should be dismantling the alliance completely. Provides an opportunity to address the benefits and costs of conglomerates in emerging markets. In particular, it demonstrates th...Starting at €8.20
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Strategies That Fit Emerging Markets (Spanish version)
Khanna, Tarun; Palepu, Krishna G.; Sinha, JayantArticle HBS-R0506CEconomicsThey lack specialized intermediaries, regulatory systems, and contract-enforcing methods. These gaps have made it difficult for multinationals to succeed in developing nations; thus, many companies have resisted investing there. That may be a mistake. If Western companies don't come up with good strategies for engaging with emerging markets, they are unlikely to remain competitive. Many firms choose their markets and strategies for the wrong rea...Starting at €8.20