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Transformation at the IRS (Spanish version)
Edmondson, Amy C.; Frei, Frances X.; Hajim, CoreyCase HBS-613S04Used as the capstone case for a course on Managing Service Operations (606-092). Describes the service transformation occurring at the U.S. Internal Revenue Service. Plagued by a history of poor service, enormous complexity, and an insular employee base, the 100,000-person organization grapples with a turnaround process that attempts to change virtually every aspect of the organization, including IT systems, This case includes information regardi...Starting at €8.20
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Field Service for Corporate Clients (Spanish version)
Frei, Frances X.; Edmondson, Amy C.; Hajim, CoreyCase HBS-606S38Used as part of the first module of a course on Managing Service Operations, which addresses managing the operating role of customers (606-032). Explores the highly successful PC and low-end server manufacturer's entry into the large-scale server market in the United States. A key difference of this new market is the intense service element required to support the larger hardware. Specifically, the industry standard is to have a technician onsite...Starting at €8.20
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The Mitchell Family and Mitchells/Richards (Spanish Version)
Edmondson, Amy C.; Hajim, Corey; Mulderry, Kelly; Davis, John A.Case HBS-610S23Service and Operations ManagementDescribe la sofisticación operativa una pequeña, de cadena de tiendas de lujo logrado a través del uso de la tecnología y el servicio al cliente "alto contacto". Una empresa de gestión familiar, Mitchell ha construido su éxito con una estrategia de servicio al cliente, conocido internamente como "abrazos". El término es engañosamente simple. mentiras verdaderas de éxito de la empresa en su mezcla de un ambiente cálido, orientado a otra cultura co...Starting at €8.20
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Argo Interactive (B): Surviving in the Roller-Coasting Mobile Industry: A struggling mobile software provider must decide whether to retreat, refocus, or rebrand
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-5-EEntrepreneurship, Information Technologies, Innovation and ChangeThis case B cannot be taught as a stand-alone case, but is a direct continuation of the FocusCase "Argo Interactive (A): Surviving in the Roller-Coasting Mobile Industry" [EFC-1-E]. This second part illustrates the decisions the firm took during and after their near-death crisis with regard to financing, market focus, product (re-)development, HR issues, positioning and the overall survival strategy of the firm, and the consequences this had. Dev...Starting at €8.20
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Argo Interactive (B): sobrevivir en el caótico mundo de la telefonía móvil: Un proveedor de software para teléfonos móviles en dificultades debe decidir si retirarse del mercado, cambiar su enfoque o cambiar su identidad de marca
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-5Entrepreneurship, Information Technologies, Innovation and ChangeEste caso B no puede impartirse de manera aislada, pues es una continuación directa del caso "Argo Interactive (A): sobrevivir en la montaña rusa de la telefonía móvil" [EFC-1-E]. En esta segunda parte se comentan las decisiones que adoptó la empresa durante y después de su casi definitiva crisis en materia de financiación, enfoque comercial, (re)desarrollo de productos, recursos humanos, posicionamiento y estrategia general para la supervivencia...Starting at €8.20
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Argo Interactive (A): sobrevivir en el caótico mundo de la telefonía móvil
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-1Entrepreneurship, Information Technologies, Innovation and ChangeEste caso trata sobre una joven compañía tecnológica del Reino Unido respaldada por capital riesgo que trata de recuperarse de una crisis casi definitiva después de que su mercado no funcionase. La compañía Argo Interactive diseñó un innovador producto de software pensando en el emergente mercado WAP. Sin embargo, después de dilapidar 14 millones de libras esterlinas de capital riesgo, el mercado no daba señales de vida y el equipo directivo ten...Starting at €8.20
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Argo Interactive (A): Surviving in the Roller-Coasting Mobile Industry: A struggling mobile software provider must decide whether to retreat, refocus, or rebrand
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-1-EEntrepreneurship, Information Technologies, Innovation and ChangeThis FocusCase is about a young VC-backed technology company in the UK, trying to turn around from a near-death crisis after their market did not pick up. The company Argo Interactive focused, with their innovative software product, on the newly emerging WAP-market. However, after burning through 14 million pound sterling of venture capital, the market had still not shown any signs of life, and the senior management team needed to make an urgent...Starting at €8.20
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MobiComp (B): The Way of the Innovator
Sosna, Marc; Darsch, Dave; Prats, Mª JuliaFocused Case EFC-17-EEntrepreneurship, Information Technologies, Innovation and ChangeThis case B cannot be taught as a stand-alone case, but is a direct continuation of the FocusCase "BrapoTech(A): Building to Scale" [EFC-4-E]. This second part illustrates the strategic decisions the firm took with regard to the challenges outlined in Case A, which were mainly around switching from developing more customized solutions to a stand-alone product company and reducing their scope from different industries to only one. In this case, th...Starting at €8.20
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Forbind Systems (B): The Way Forward... Back to Business
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-11-EEntrepreneurship, Innovation and ChangeThis case B about a young Danish VC-backed technology company in the supply-chain software sector trying to overcome a multitude of challenges related to this type of companies cannot be taught as a stand-alone case, but is a direct continuation of the FocusCase "Forbind Systems (A): Hired to Hell ´Crisis Management from Day 1´ [EFC-10-E]". This second part illustrated the decisions the CEO took with regard to strategy, business model, financing,...Starting at €8.20
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JacobsRimell (B): A One-Shot Bet Pays Off: Decisions & Consequences
Prats, Mª Julia; Sosna, Marc; Darsch, DaveFocused Case EFC-9-EEntrepreneurship, Innovation and ChangeThis case B about a young VC-backed technology company in the UK, trying to turn around from a near-death crisis cannot be taught as a stand-alone case, but is a direct continuation of the FocusCase "JacobsRimell (A): Leading out of Bankruptcy". This second part illustrated the decisions the firm took during and after the crisis (caused by having unexpectedly lost two large contracts within a very short time) with regard to financing, market focu...Starting at €8.20