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Florida Ice and Farm: campeón de sostenibilidad en una economía emergente (B)
Ickis, John Cather; Prado Barboza, Andrea; García-Rada, XimenaCase INCAE-30794B_SService and Operations ManagementEl caso B describe la implementación de la estrategia de triple utilidad en FIFCO entre el período 2009-2011, mostrando los resultados positivos así como ahorros en diversas áreas. Adicionalmente, el caso se enfoca en tres de los doce objetivos de la triple utilidad: consumo responsable, el programa de voluntariado y agua neutral. Al cierre del caso, Ramón Mendiola enfrenta el siguiente desafío: deberá consolidar la estrategia de triple utilidad ...Starting at €5.74
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Florida Ice and Farm: campeón de sostenibilidad en una economía emergente (A)
Ickis, John Cather; Prado Barboza, Andrea; García-Rada, XimenaCase INCAE-30794_SService and Operations ManagementEl caso A se centra en la historia de la compañía líder en cerveza y bebidas no alcohólicas en el mercado costarricense, Florida Ice & Farm, desde que Ramón Mendiola asume la posición de director general en el 2003. Tras implementar una serie de cambios de estructura, personal y cultura en la organización, en el 2008 Ramón establece un nuevo reto: la triple utilidad pues quería medir resultados no sólo en terminos económicos, sino también en valo...Starting at €8.20
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Excel Automotriz
Ickis, John CatherCase INCAE-30506FinanceExcel Automotriz, una de las 5 divisiones de Grupo Poma, es empresa líder en la venta de vehículos en Centroamérica con agencias en los seis países del istmo. En febrero 2011 el gerente general de la empresa estaba considerando la propuesta del director financiero, de iniciar un programa de rotación del personal ejecutivo clave entre los distintos países del istmo, con el propósito de desarrollar "una misma cultura de empresa" en todas las agenci...Starting at €8.20
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Datasoft, S.A.
Ickis, John CatherCase INCAE-30796Service and Operations ManagementEn abril 2009 Enrique Torres asume la gerencia general de DATASOFT, una empresa de DATA MINING con sede en San José, Costa Rica, en medio de la crisis financiera mundial. Esta empresa ha crecido rápidamente en el segmento de la banca, pero con la crisis sus ventas decaen en 40%. El nuevo gerente general debe decidir como enfrentar la situación del reducido mercado y al mismo tiempo hacer cambios en la cultura de rebeldía y poca rendición de cuent...Starting at €8.20
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Lineamientos para escritura de casos didácticos
Ickis, John Cather; Leguizamón Rodríguez, FranciscoTechnical Note INCAE-30614En la investigación y escritura de casos hay una serie de técnicas y prácticas comunmente utilizadas. El propósito de esta nota es el de suministrar esos lineamientos generales e ilustrarlos mediante un ejemplo.Starting at €8.20
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Dominion Resources: Cove Point
Eades, Kenneth M.; Maiden, Stephen E.Case DARDEN-F-1740-EFinanceThe treasurer for Dominion Resources Inc. (Dominion), a major U.S. diversified producer and distributor of energy, was heading to meet with the company’s investment bankers to discuss the impact of a large project upon Dominion’s financing strategy for the next five years. The Cove Point liquefied natural gas (LNG) project would require $3.6 billion to build and represented one of the largest single capital investments in the company’s 100-plus y...Starting at €8.20
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Backcountry.com and Leveraging Data Analytics
Thomas, Doug; Maiden, Stephen E.; Andrews, WilliamCase DARDEN-OM-1771-EService and Operations ManagementThis field-based case follows Chris Purkey, the senior vice president of sales and customer service at Backcountry.com, in his journey to use data analytics to improve customer engagement in the outdoor products retailer. Sales staff at Backcountry.com are affectionately known as Gearheads, a nod to their knowledge about the outdoor gear the company sold. For Purkey, the customer relationship is everything. Connecting with its passionate outdoor ...Starting at €8.20
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Evaluating Financial and Operational Performance in the Airline Industry
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1535-EService and Operations ManagementFrom its earliest beginnings in the years following World War II, the commercial airline industry has grown into an essential component supporting economic growth, trade, investment, and tourism throughout the world. This case includes short profiles for four airlines—United, Southwest, Spirit, and Japan Airlines—including descriptions of each company’s operations strategy, history, and financial situation. A series of exhibits provides income st...Starting at €8.20
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GoPato: Tailoring your personal assistant
Lopez Quirós, Jose Luis; Schill, Ryan; Ickis, John CatherCase INCAE-31212_E-EDecision AnalysisGoPato is a web based personal assistant and delivery service, established in 2015 in Costa Rica. The company's customer base is steadily growing, and has gone through two successful funding rounds, but the operation is not yet profitable. The two co-founders have different ideas of the strategy they should pursue to obtain the aggressive growth they need to reach profitability. In this case, students must put themselves in the role of the founde...Starting at €8.20
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Blue Apron: Has the Supply Chain Disrupter Been Disrupted?
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1769-EService and Operations ManagementThis public-sourced case set in early 2022 explores the meal-kit-delivery service Blue Apron, a pioneer in the rapidly growing market of alternatives to shopping for food, meal planning, and cooking. Founded in 2012 by three entrepreneurs, Blue Apron sought to give people an easier way to get meals on the table without resorting to takeout or delivery: a box filled with exactly the right amount of ingredients for making creative and interesting r...Starting at €8.20