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Lessons from 9/11: Operations in times of crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75533Service and Operations ManagementOn the 20th anniversary of the September 11, 2001 terrorist attacks in the United States, it’s worth revisiting how leaders responded. That story contains useful lessons for distinguishing between clear, complicated, complex and chaotic situations, and managing the associated operations challenges accordingly.Starting at €8.20
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Lecciones del 11 de septiembre: operaciones en tiempos de crisis
Sabrià, Frederic; Lago, Alejandro; Krawchuck, FredArticle 75545Service and Operations ManagementEl 20 aniversario del ataque terrorista a las Torres Gemelas invita a repasar las respuestas que adoptaron algunos líderes. Este artículo extrae de ellas lecciones útiles para distinguir distintos estados (entornos simples, complicados, complejos y caóticos) y gestionar retos operativos que plantean cada uno de ellos.Starting at €8.20
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Fundamentos del proceso educativo del profesional de la acción
Chinchilla, Nuria; Vázquez- Dodero, Juan CarlosTechnical Note ASNN-2Knowledge and Communication, Leadership and People ManagementLa educación de profesionales de la gestión tiene algunos requisitos que proceden de la naturaleza de su quehacer profesional. Esta nota técnica profundiza en los fundamentos, conveniencia y limitaciones del método del caso.Starting at €8.20
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El método del caso: instrumento pedagógico para el profesional de la acción
Chinchilla, Nuria; Vázquez- Dodero, Juan CarlosTechnical Note ASNN-3Knowledge and Communication, Leadership and People ManagementSe discute el propio método del caso y su uso como técnica pedagógica en la educación de profesionales de la gestión.Starting at €8.20
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Pillars of a Pedagogical Process for Educating Professionals of Action
Chinchilla, Nuria; Vázquez- Dodero, Juan CarlosTechnical Note ASNN-2-EKnowledge and Communication, Leadership and People ManagementThe education of management professionals has certain requisites deriving from the nature of their professional activity. This technical note explores the foundations, virtues and limitations of the case method.Starting at €8.20
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The Case Method: A Teaching Tool for Professional Men or Women of Action
Chinchilla, Nuria; Vázquez- Dodero, Juan CarlosTechnical Note ASNN-3-EKnowledge and Communication, Leadership and People ManagementThe note discusses the case method and its use as a tool in the education of management professionals.Starting at €8.20
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Leadership development
Krawchuck, Fred; Chinchilla, NuriaTechnical Note FHN-343-ELeadership and People ManagementIn this document we can find -with some references to martial arts- the vertical and horizontal competences which are needed to develop real leaders in our organizations.Starting at €8.20
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The Storage Lot
Medina P. E.; Sabrià, FredericCase P-882-EService and Operations ManagementThe logistics director of a large manufacturer and distributor of cars in Spain is given the task of studying how to improve the vehicle distribution system, in particular substituting the physical stock in each distributor's with a "virtual" stock which distributors can access.Starting at €8.20
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El análisis transaccional (I). Los estados del yo. Sus claves
Chinchilla, NuriaTechnical Note DPON-354Leadership and People ManagementExplica la teoría desarrollada por el psiquiatra Erich Berne, que ha contribuido notablemente a clarificar los aspectos subjetivos de la comunicación y sus fundamentos intrapersonales. Esta nota esta basada en la nota con el mismo título y de la misma autora, FHN-173.Starting at €8.20
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La campa
Medina P. E.; Sabrià, FredericCase P-882Service and Operations ManagementEl director de logística de una gran empresa fabricante y distribuidor de automóviles en España recibe el encargo de estudiar las posibilidades de mejorar el sistema de distribución de vehículo, en concreto sustituyendo los stocks físicos en cada distribuidor por un stock centralizado "virtual" al que puedan acceder los distribuidores.Starting at €8.20