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Acenor: The Vitoria-Gasteiz Factory (E)
Rodríguez Porras, José MaríaCase FH-481-ELeadership and People ManagementStarting at €5.74
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Acenor: Planta de Vitoria-Gasteiz (E)
Rodríguez Porras, José MaríaCase FH-481Leadership and People ManagementDescribe la serie de acontecimientos que se produjeron en esta factoría en 1992, y los interrogantes que se plantea su anterior director, que ha pasado a ocupar el cargo de director de formación del «holding». (Es continuación de la serie de casos del mismo título.)Starting at €5.74
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Acenor: The Vitoria-Gasteiz Factory (A, B, C, D & E) - Teaching Note
Rodríguez Porras, José MaríaTeaching Note FHT-30-ELeadership and People ManagementStarting at €0.00
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El facilitador en los grupos de mejora: Perfil, funciones e intervenciones
Rodríguez Porras, José MaríaTechnical Note FHN-311Leadership and People ManagementBreve descripción del perfil, de las funciones y de las intervenciónes más típicas de un facilitador en un grupo de mejora.Starting at €8.20
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Acenor: Planta de Vitoria-Gasteiz (A, B, C, D y E) - Nota del Instructor
Rodríguez Porras, José MaríaTeaching Note FHT-30Leadership and People Management(Véase casos FH-355, FH-384, FH-385, FH-449 y FH-481)Starting at €0.00
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276-EDecision Analysis, EconomicsA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Starting at €8.20
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276Decision Analysis, EconomicsUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Starting at €8.20
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Club Solidario: Using IP Optimization to Assign Students to Families
Carbó D.; Domingo E.; García, Carolina; Baucells Alibés, Manel; Baigorri, J.; Villavieja D.; Rubiralta P.Case AD-300-EBusiness Ethics and Corporate Social ResponsibilityDavid and some others in the group were involved in Club Solidario. David convinced the group that it would be nice to use optimization to arrange the teams of students that were supposed to visit families in need.Starting at €8.20
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Advanced Water Solutions, Inc. - Teaching Note
Chatburn, Lucy; Baucells Alibés, ManelTeaching Note ADT-18-EDecision Analysis, EconomicsNote prepared as an aid to instructors in the classroom use of case AD-289-E Advanced Water Solutions, Inc.Starting at €0.00
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Intertel: The Rate to Peru - Teaching Note
Atanasov, K.; Heukamp, Franz; Baucells Alibés, ManelTeaching Note ADT-20-EDecision Analysis, EconomicsNote prepared as an aid to instructors in the classroom use of case AD-292-E: Intertel: The Rate to Peru.Starting at €0.00