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Eurostar and the Channel Tunnel Incident (A)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (B): Eurostar's Immediate Reaction
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1256-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (B) case describes the actions taken by Eurostar management immediately following the incident.Starting at €5.74
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Eurostar and the Channel Tunnel Incident (C): The Aftermath
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1257-EMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers trapped under the English Channel in December 2009 due to a train failure and poses questions related to how managers should have reacted to the situation. The main issues discussed in the case relate to how the firm should have reacted to this service failure. The (C) case describes the aftermath of the incident, including the conclusions of the external investigations that were conducted.Starting at €5.74
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Eurostar and the Channel Tunnel Incident (A) (Portuguese Version, Brazil)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-PBMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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Eurostar and the Channel Tunnel Incident (A) (Chinese Version)
Rocha e Oliveira, Paulo; Lago, Alejandro; Valadas, JorgeCase M-1251-ZHMarketing, Service and Operations ManagementThis case describes the ordeal experienced by passengers who were trapped under in English channel on December 2009 and poses questions related to how managers should react to the situation. The main issues that come out in the case relate to how the firm should react to this service failure.Starting at €8.20
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IESE Insight. Issue 14. Third Quarter 2012
IESE InsightMagazine REV-34-EInnovation and Change, Knowledge and Communication, Leadership and People Management, Marketing, StrategyJay Rao (Babson) defines his terms, so that everyone understands exactly what is meant by the discipline of innovation, before trying to put it into practice. IESEs Carlos García Pont & Paulo Rocha e Oliveira reveal the barriers that prevent organizations from having a market mind-set, which is essential for maintaining a cycle of innovation. Robert G. Cooper (Michael G. DeGroote School of Business, McMaster University) identifies five vectors t...Starting at €22.00
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IESE Business School Insight, 164. Aprendizaje de impacto
IESE InsightMagazine REV-102Que tu empresa sea ágil e innovadora dependerá de tu capacidad para aprender. Descubre cómo desarrollar las habilidades y competencias de futuro que te llevarán más lejos. Además: una herramienta para conocer los niveles de energía de tu empresa. El futuro depende de las alianzas para abordar los objetivos de desarrollo sostenible, según Jan Peter Balkenende, ex primer ministro de Países Bajos. Recursos para salir de la zona de confort. Cómo pued...Starting at €22.00
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IESE Insight. Issue 23. Fourth Quarter 2014
IESE InsightMagazine REV-51-EEntrepreneurship, Innovation and Change, Leadership and People Management, Marketing, StrategyThis magazine will help you engage with the challenges of our times, with an agenda for CEOs to shape the path ahead. Rafael Andreu and Joan E. Ricart emphasize that CEOs need to be disciplined in their decision-making, innovative in their work and responsible for their people, making ethics an integral part of an interdependent, dynamic general management framework. Fabrizio Ferraro and Bruno Cassiman call upon corporate leaders to use strategic...Starting at €22.00
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La realidad de la ficción
IESE InsightArticle ART-2457Leadership and People ManagementLas estanterías de muchos directivos están repletas de libros de management, ensayos sobre economía o guías de autoayuda. El escritor Keith Oatley asegura que si añaden más ficción a su biblioteca entenderán mejor el mundo, serán más empáticos e imaginativos y tomarán mejores decisiones. Así lo sugieren algunos estudios.Starting at €8.20
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Inteligencia empresarial
IESE InsightArticle ART-2645Information Technologies, Innovation and Change, Knowledge and Communication, Strategy¿Quiere anticiparse a sus competidores? Muchas de sus estrategias e intenciones pueden quedar al descubierto gracias a la inteligencia empresarial. Solo hay que poner orden en la marea de datos disponibles hoy en día y convertirlos en una herramienta eficaz para la toma decisiones.Starting at €8.20