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RCI Europe Ltd.: Calidad de servicio
Hare, B.; Huete, Luis MaríaCase M-905MarketingDurante el período 1991-1992, la dirección de RCI se sintió cada vez más obligada a examinar el grado de satisfacción del cliente con la multipropiedad. Primero fue la prensa la que informó en varios artículos de compradores de multipropiedad que habían expresado su insatisfacción con la compra. Después, hubo un estudio reciente de Ernst & Young, sobre propietarios británicos, que mostraba una parte importante de propietarios que no estaban satis...Starting at €8.20
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Employment Vignettes, Teaching Note
Goldberg, Lena G.; Carr, Chad M.Teaching Note HBS-311081-ETeaching Note for 311021.Starting at €0.00
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Albert "Jack" Stanley in Nigeria (B)
Goldberg, Lena G.; Carr, Chad M.Case HBS-312035-EThe case describes Albert "Jack" Stanley's response to actions initiated against him by the U.S. Department of Justice and the SEC.Starting at €5.74
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Urban Decay: A Great Idea, Teaching Note
Goldberg, Lena G.; Carr, Chad M.Teaching Note HBS-311082-ETeaching Note for 311082.Starting at €0.00
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Bush Brothers & Company
Goldberg, Lena G.; Carr, Chad M.Case HBS-311052-EThe chairman and CEO of Bush Brothers grapples with leading and managing changes in strategy, governance and board composition, as well as succession, compensation and ownership issues, as he takes the family owned/family operated business into its fourth generation. As the company faces the prospect of hiring a non-family member to lead it into its second century, chairman and CEO Jim Ethier and the board strive to ensure that the business both ...Starting at €8.20
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The Profession of the Law
Goldberg, Lena G.; Carr, Chad M.Case HBS-311028-EThis note reviews the professional responsibilities and obligations of lawyers In the United States, explains how those standards affect client relationships and, by summarizing rules for resolution of conflicts and withdrawal, sets the stage for a discussion of the concept of professional loyalty to both a company and larger societal interests.Starting at €8.20
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Employment Vignettes
Goldberg, Lena G.; Carr, Chad M.Case HBS-311021-EKnowledge and CommunicationSix vignettes drawn from decided cases explore legal and business issues in hiring, firing, promoting, and demoting employees, with an emphasis on protected classes, pretext, and anti-discrimination laws in the setting of start-ups and privately held compStarting at €8.20
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Albert "Jack" Stanley in Nigeria (A)
Goldberg, Lena G.; Carr, Chad M.Case HBS-312034-EKnowledge and CommunicationThe international joint venture that successfully bid for $6 billion in contracts to build LNG trains on Nigeria's Bonny Island became entangled in a widening bribery and corruption probe triggered by an unrelated accusation against an employee of one ofStarting at €8.20
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Washout: The Founders' Tale and Investors' Tale
Goldberg, Lena G.; Carr, Chad M.Case HBS-311078-EThe competing narratives of the founders of Alantec, Inc. and the venture capitalists who funded the company are explored in the context of Kalashian v. Advent VI Ltd. a California Superior Court case. The founders of the company, which produced switches for computer networks, raised several rounds of financing from venture capital firms that ended up controlling the company's board. After the company continued to fall short of its sales projecti...Starting at €8.20
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Conceptos y métodos de la calidad total
Debaig, M.; Huete, Luis MaríaTechnical Note PN-307Service and Operations ManagementLa calidad está de moda. No pasa un solo día sin que se hable en los medios de información del lanzamiento de un plan de calidad en una empresa importante, o de una iniciativa de la Administración con ayudas para las Pymes en este campo, o de la creación de una nueva asociación para la calidad. Dentro de la confusión generada por esta popularidad, esta nota intenta, desde el punto de vista posiblemente parcial de nuestra experiencia como consulto...Starting at €8.20