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Por qué no intentamos ser la compa a más respetada de India
Murthy, N.R. Narayana; Raman, Anand P.Article HBS-R1111DKnowledge and CommunicationPuede que no parece ser uno, pero es bastante Murthy la contraria. En un momento en que pocos indios dicen que podrían convertirse en empresarios, fundó Infosys con sólo $ 1.000. Cuando nadie cree que la India podría competir en el campo de alta tecnología, se atrevió a desarrollar servicios de software para la exportación. En una época en que casi nadie en la India llevó a cabo negocios de manera ética, que se dispuso a crear una sociedad basada...Starting at €8.20
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When Failure Looks Like Success
Zolli, Andrew; Healy, Ann MarieArticle HBS-F1104Z-EService and Operations ManagementEfforts to bring clean water to Bangladesh by installing tube wells appeared to be a huge success, but over time they led to epic failures: widespread arsenic poisoning, a rise in crime and prostitution, a projected increase in diarrheal diseases as villagers resume using groundwater. Due to the highly graphical nature of the Vision Statement, we offer this reprint in color, PDF format only. We recommend printing it out in color to maximize its ...Starting at €8.20
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Using Gifts and Trees to Make Recyclers of Indian Consumers
Bakaya, Ambrish; O'Connell, AndrewArticle HBS-R0909G-EService and Operations ManagementRapid advances in technology and enormously increased numbers of cell phones in use in emerging markets give urgency to Nokia's newly launched effort to expand its worldwide phone-recycling initiatives. Ambrish Bakaya explains, in this interview with HBR associate editor Andrew O'Connell. This HBR Spotlight article offers a framework for determining your company's green opportunities and an overview of what other organizations are doing with cle...Starting at €8.20
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Mumbai's Models of Service Excellence
Thomke, StefanArticle HBS-R1211K-EService and Operations ManagementThink you need exceptional employees, advanced IT, or rigid controls to build a high-performance organization? The dabbawalas of Mumbai prove otherwise. Six days a week, these 5,000 self-managed, semiliterate workers deliver upwards of 130,000 lunches from customers' homes to their offices with astonishing precision--negotiating the crowded city by train, bicycle, and handcart, without the aid of any technology or even cell phones. The 100-year-o...Starting at €8.20
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Bienvenido, Sr. Impatriado
Reiche, B. SebastianArticle ART-1789Knowledge and Communication, Leadership and People ManagementLa impatriación temporal de directivos de filiales a las sedes centrales es un fenómeno en auge. Es más barato que la expatriación y la manera más rápida de conocer los países donde se opera y ganarse el favor de sus trabajadores. Además, aumenta las perspectivas profesionales del personal. Sin embargo, los distintos estudios realizados por el autor revelan que este intercambio sólo funciona si el impatriado y la empresa entienden cuáles son los ...Starting at €8.20
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Welcoming the Value That Inpatriates Bring
Reiche, B. SebastianArticle ART-1789-EKnowledge and Communication, Leadership and People ManagementThe temporary inpatriation of foreign subsidiary managers to HQ is on the rise: it´s cheaper than expatriating staff, it´s often the best way to gain local knowledge fast, it wins over local workforces and it expands the prospects for staff development and promotion. However, the author´s various studies of subsidiary staff relocated to the headquarters of multinationals reveal that for inpatriation to work, both the individual inpatriate and the...Starting at €8.20
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Inventory-Driven Costs (Spanish version)
Callioni, Gianpaolo; De Montgros, Xavier; Slagmulder, Regine; Van Wassenhove, Luk N.; Wright, LindaArticle HBS-R0503JService and Operations Managementcomponent devaluation costs for components still held in production; price protection costs incurred when product prices drop on goods distributors still have on their shelves; product return costs that have to be absorbed when distributors return and receive refunds on overstock items; and obsolescence costs for products still unsold when new models are introduced. By developing metrics to track those costs in a consistent way throughout the PC...Starting at €8.20
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It May Be Cheaper to Manufacture at Home
de Treville, Suzanne; Trigeorgis, LenosArticle HBS-R1010F-EService and Operations ManagementConventional financial tools can lead to supply chain mistakes. Most managers use the discounted cash flow (DCF) model to help them make decisions such as where to locate a new manufacturing plant or whether to use a foreign or domestic supplier. But DCF typically undervalues flexibility-and as a result, companies may end up with supply chains that are low cost as long as everything proceeds according to plan but extremely expensive if problems a...Starting at €8.20
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Tal vez sea más barato fabricar en casa
de Treville, Suzanne; Trigeorgis, LenosArticle HBS-R1010FService and Operations Managementherramientas financieras convencionales pueden conducir a errores suministrar cadena. La mayoría de los gerentes utilizan el modelo de flujo de caja descontado (DCF) para ayudarles a tomar decisiones como dónde ubicar una nueva planta de fabricación o si desea utilizar un proveedor nacional o extranjero. Pero DCF generalmente subestima la flexibilidad, y como resultado, las empresas pueden terminar con las cadenas de suministro que son de bajo co...Starting at €8.20