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Petróleos del Mediterráneo, S. A.: Systems Department
Ribera, JaumeCase P-1074-EService and Operations ManagementThis case presents the situation in the information systems department of a small gasoline supply company, which receives a large number of requests for projects and has a hard time prioritizing, planning and controlling them. The departmental manager decides to create a projects office to help him manage the project flows and to put the department in order. The case offers a snapshot of the department's situation, with the list of outstanding pr...Starting at €8.20
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Large-Scale Government Contracting of NGOs to Extend Basic Health Services to Poor Populations in Guatemala
Nieves I.; La Forgia G. M.; Ribera, Jaume; Rosenmöller, MagdaCase P-1006-EService and Operations ManagementThe case discusses the situation of the Basic Services Coverage Extension Program (PECSB) in Guatemala at the beginning of 2000. During its three years of existence, the program has proven to be successful in persuading a large number of NGOs to work with the government in extending health services coverage to poor native populations living in rural areas. The new government is wondering whether the existing "agreements" should be upgraded to con...Starting at €8.20
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Quarelli & Gabbianti - Teaching Note
Alonso, J.; Rodríguez, Cristina; Ortiz de Bethancourt R.; Susaeta Erburu, Lourdes; Pin Arboledas, José RamónTeaching Note DPOT-23-ELeadership and People ManagementThis teaching note provides a brief summary of the case and presents the discussion topics: the problems involved in managing people in companies in the luxury fashion industry: ego management, organization problems in luxury companies, conflict management and the creative business, and assessing intangibles compared with economic results. In addition it provides a description of blackboard presentations and class timings.Starting at €0.00
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Quarelli & Gabbianti (C)
Susaeta Erburu, Lourdes; Rodríguez, Cristina; Pin Arboledas, José RamónCase DPO-113-ELeadership and People ManagementThis case study describes the ultimate outcome of the situation at Q&G. The company decides to let its renowned creative director go and to refocus the company on what has traditionally been its core business. An agreement is reached between the holding company and the Italian subsidiary that will help strengthen the business and make it more coherent.Starting at €5.74
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Quarelli & Gabbianti (B)
Rodríguez, Cristina; Susaeta Erburu, Lourdes; Ortiz de Bethancourt R.; Pin Arboledas, José RamónCase DPO-101-ELeadership and People ManagementThe outcome of the situation described in case study A. This case focuses on the problem of managing designers in the luxury fashion industry. It describes the interpersonal conflict that arises in the company between the creative director and a new designer who has a more business-oriented approach. The case examines the problems of managing egos and conflicts, and the different organizational design models for this kind of company, depending on...Starting at €5.74
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Andalucía Aeroespacial (AAe)
Lluch, María; Ribera, JaumeCase P-983Service and Operations ManagementEl Director de Desarrollo Corporativo de Andalucía Aeroespacial se pregunta sobre el posible crecimiento de su empresa. AAe es una empresa del sector aeroespacial, con sede y servicios centrales, pero sin fabricación propia. Los socios, en su mayoría pequeños empresarios con talleres de hasta 50 personas y la Junta de Andalucía a través del Instituto de Fomento de Andalucía, estructuran esta empresa con fábrica virtual que es capaz de presentar u...Starting at €8.20
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El Instituto Mexicano del Seguro Social hacia la desconcentración de sus proveedores de servicios de salud
Jané E.; Ribera, JaumeCase P-1044Service and Operations ManagementEl Instituto Mexicano del Seguro Social (IMSS), una organización altamente centralizada y jerárquica, comenzó hace tres años un proceso de devolución de sus unidades de servicio, agrupadas en Areas Médicas de Gestión Desconcentrada (AMGD). El proceso era lento hasta que se diseñó un proyecto para crear las herramientas necesarias para administrarlo bajo las nuevas condiciones de autonomía. El Dr. Martín es el jefe de una de estas AMGD. El y sus ...Starting at €8.20
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El proceso de aprendizaje en la reforma de la atención sanitaria en Estonia
Soone I.; Ribera, JaumeCase P-1042Service and Operations ManagementEl caso describe la evolución de la reforma en la Clínica de la Universidad de Tartu, desde la propiedad del Ministerio de Salud hasta el establecimiento de un nuevo consejo de administración, que integró al Ministerio de Salud como uno de sus miembros. El director del hospital tuvo que afrontar muchos problemas durante la conversión, incluyendo aspectos legales, la resistencia de los médicos, etc. La experiencia en Tartu puede utilizarse ahora, ...Starting at €8.20