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El proceso de aprendizaje en la reforma de la atención sanitaria en Estonia
Soone I.; Ribera, JaumeCase P-1042Service and Operations ManagementEl caso describe la evolución de la reforma en la Clínica de la Universidad de Tartu, desde la propiedad del Ministerio de Salud hasta el establecimiento de un nuevo consejo de administración, que integró al Ministerio de Salud como uno de sus miembros. El director del hospital tuvo que afrontar muchos problemas durante la conversión, incluyendo aspectos legales, la resistencia de los médicos, etc. La experiencia en Tartu puede utilizarse ahora, ...Starting at €8.20
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The Learning process in the Health Care Reform in Estonia
Soone I.; Ribera, JaumeCase P-1042-EService and Operations ManagementThe Chairman of the Board of the Tartu University Clinics Foundation reflects on the changes his institution has undergone in the last few years. The 17 clinics that existed under the Soviet system have been brought together under the Tartu University Clinics Foundation and now have a unified organization with a Governing Council that includes government representatives. The dual managerial structure (reporting to the Ministry of Higher Education...Starting at €8.20
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Enbos Neuro: la app de pacientes
Ribera, JaumeCase OIT-38Service and Operations ManagementEl caso presenta la situación de una gestora de proyectos encargada de la implementación de una app para seguimiento de pacientes neurológicos, a la que se le pide que justifique el avance de su proyecto a las pocas semanas de su lanzamiento. Ella cree que todo va bien, incluso un poco adelantado respecto a lo previsto, pero las percepciones de su jefe difieren bastante. El caso proporciona información sobre el cronograma original, el avance en l...Starting at €8.20
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Enbos
Bol, J.; Ribera, JaumeCase P-1060-EService and Operations ManagementEnbos was the successor to a state-owned Dutch energy company that was partly privatized in 1994, although the state continued to control energy prices and the geographic market to which it could be supplied. From 2003 the energy sector would be wholly privatized and companies would have to compete for customers. The leader of the software implementation and development project at Enbos organizes and supervises the team whose job is to deal with ...Starting at €8.20
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FBTO
Ribera, JaumeCase P-892Service and Operations ManagementThe FBTO insurance company is evaluating the results of its Customer Loyalty Program, aimed at reducing the defection rate of its customers. For the last three years the company has provided premium discounts in insurance policies to customers who had several policies with FBTO and who had a long standing relation. Now the company tries to evaluate several alternatives to the exiting program that could provide equivalent or higher value to the cu...Starting at €8.20
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Finlandia y Nokia: crear la economía más competitiva del mundo
Porter, Michael E.; Solvell, OrjanCase HBS-703S45StrategyFinlandia, con un lenguaje y cultura especial, se ha desarrollado como un país en el medio oeste (los países nórdicos y Europa) y el este (especialmente su vecino Rusia). En la década de 1980 se inició un proceso de salir de una economía impulsada por la inversión en un uno impulsado por la innovación. Con el colapso de la Unión Soviética alrededor de 1990, Finlandia alcanzó una crisis. Esta política cubre la caja Los cambios realizados en los añ...Starting at €8.20
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The Dutch Flower Cluster (Spanish version)
Porter, Michael E.; Ramirez-Vallejo, Jorge; Eenennaam, Fred vanCase HBS-714S21StrategyDescribes the Dutch Flower cluster, or the group of interconnected growers, suppliers, service providers, and flower-related institutions located in The Netherlands. Examines the role of the FloraHolland auction in the value chain. Also describes the flower clusters in China, Colombia, Ecuador, and Kenya, the four other major international competitors.Starting at €8.20
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The Dutch Flower Cluster, Teaching Note
Ramirez-Vallejo, Jorge; Porter, Michael E.Teaching Note HBS-711534-EStrategyTeaching Note for 711507.Starting at €0.00
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Estonia: Transition, EU Membership, and the Euro
Porter, Michael E.; Ketels, Christian H.M.; Solvell, OrjanCase HBS-713479-EStrategyThe case discusses the economic development of Estonia, covering specifically the period from regaining independence from the Soviet Union in 1991 until 2015. It tracks the process from the initial transition towards a market economy to becoming an EU member country, including the 2007 crisis and the government's response to it. The overall performance of the economy, the profile of its key clusters, and the quality of its business environment in...Starting at €8.20