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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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El Servicio de Bienestar Social en Malterías Nacional S.A. (A)
Mies, R.Case ESE-DP-C-ES-05-002AStrategyJuan Andrés Mercado, Gerente de Recursos Humanos de Malterías Nacional S.A., debe tomar la decisión de asumir la quiebra del Servicio de Bienestar Social, creado por la empresa y administrado en conjunto con el sindicato, o hacer cambios profundos en su gestión. El caso detalla el proceso de negociación con el sindicato, que se opone a los cambios y exige una pronta solución.Starting at €8.20
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El Servicio de Bienestar Social en Malterías Nacional S.A. (B)
Mies, R.Case ESE-DP-C-ES-05-002BStrategyJuan Andrés Mercado ve una oportunidad en la flexibilidad que muestra el sindicato y realiza una propuesta de trabajo. Se enfrenta ahora a la votación de esta propuesta que definirá el camino a seguir.Starting at €5.74
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El Servicio de Bienestar Social en Malterías Nacional S.A. (C)
Mies, R.Case ESE-DP-C-ES-05-002CStrategyA pesar de todos los pronósticos la sorpresa fue mayor: en la primera votación el sindicato acordó mantener el antiguo sistema. Juan Andrés Mercado se ve obligado a solicitar una nueva votación lo antes posible.Starting at €5.74
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WholeMeaning Inc. - Making your Strategic Bet
CROUTHAMEL, MICHELLE; DIAZ-MOLINA, IVAN; Sorich, DavidCase ESE-ES-C-ES-20-363-EStrategyThe case describes a technology start-up and its difficulties to define a product and a successful business model. It describes the struggle the founders went through in trying to harness the unlimited applications of NLP into a specific product.Starting at €8.20
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Scoot: Singapore Airlines’ Low-Cost Carrier Strategy
Carroll, Glenn; Sørensen, Jesper; Schifrin, DebraCase SGSB-SM321-EStrategyIn December 2019, Scoot, the low-cost carrier (LCC) launched by Singapore Airlines Limited in 2011, had successfully established itself in the Asian market, having flown over 65 million passengers to 68 destinations with a fleet of 48 aircraft. Scoot accounted for 14 percent of seat capacity in Singapore, and 43 percent of LCC capacity out of the country. In 2016, SIA fully acquired and integrated the local LCC Tigerair into Scoot. Scoot’s gr...Starting at €8.20
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Almacenes París (A)
Aznarez, J.Case ESE-DF-C-ES-06-007AStrategyEn agosto de 2004, un consorcio de empresas financieras chilenas lideradas por Quiñenco analiza la posibilidad de entrar en el negocio del retail. Una de las empresas que mostraba atractivos para ser adquirida era Almacenes Paris, actualmente en manos de la familia fundadora, y debían tomar una decisión. El caso ilustra un proceso de valorización por múltiplos y las oportunidades de sinergias que existen por parte del consorcio comprador.En agost...Starting at €8.20
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Berlin Brandenburg International Airport
Teworte, Victoria; Martínez de Albéniz, VictorCase P-1142-EInnovation and Change, Service and Operations Management, StrategyJust after German reunification in 1990, plans were made for a single, new airport to concentrate all the traffic of the new capital Berlin. Twenty-five years later, Berlin Brandenburg International Airport (BER) was still not operational. The project was amassing mistakes and had already seen four delays, due mainly to the fire detection system. At the end of December 2014, the Supervisory Board announced that the airport would finally open in t...Starting at €8.20
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The KLM Approach to Alliances
Mitchell, Jordan; Ariño, Africa; Ozcan, PinarCase SM-1530-EStrategyWhen it teamed up with Northwest Airlines of the US in 1989, KLM became Europe¿s first airline to begin a major cross-border airline alliance. What followed was a series of pan-continental alliances resulting in the formation of Star Alliance, oneworld and Skyteam. This case study highlights the main milestones in the development of KLM¿s major alliances focusing primarily on Northwest with additional details on relationships with Kenya Airways, ...Starting at €8.20
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Bally AG: El proyecto DOT (A)
Sabrià, Frederic; Moscoso, PhilipCase P-1053Service and Operations ManagementEl caso describe la situación de una de las empresas líderes del mercado de artículos de lujo. Su vicepresidente ejecutivo se plantea modificaciones en su cadena de suministro para aumentar la agilidad.Starting at €8.20