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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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Glassy Lenses
Serrano, Alejandro; Sabrià, Frederic; Grandes, Mª JesúsCase P-1201Accounting and Control, Service and Operations ManagementGlassy Lenses, un fabricante de lentes oftálmicas, tiene una planta en Francia que puede seleccionar convenientemente a diario qué pedidos de los que le llegan va a asumir, pero los cuellos de botella pasan de una sección a otra, dificultando así la planificación y ejecución de la producción. Ayuda a la dirección de la fábrica a elegir correctamente entre las distintas familias de productos y, de ese modo, maximizar el beneficio.Starting at €8.20
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RELE-Rouen: Inmersión lingüística en Normandía (A)
Soler, Edi; Palencia, Luis; Vázquez- Dodero, Juan CarlosCase ASN-58Entrepreneurship, StrategyEn ese caso, Maxime Demongeot se plantea qué orientación dar a su empresa de enseñanza de idiomas a ejecutivos. Ha de optar entre modificar de franquiciado con el actual franquiciador; cambiar de franquiciador y de enfoque de negocio, o vender el negocio y el inmueble. Además de criterios económicos y de sostenibilidad, hay aspectos de relaciones familiares y capacidades que hay que tener en cuenta.Starting at €8.20
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RELE-Rouen: Language Immersion in Normandy (A)
Soler, Edi; Palencia, Luis; Vázquez- Dodero, Juan CarlosCase ASN-58-EEntrepreneurship, StrategyMaxime Demongeot is considering how to orient the future of his company, dedicated to language education for executives. He is faced with a choice between modifying the conditions with the current franchiser, switching to a new franchiser and adapting the focus of the business or selling the business and the property where it is located. In addition to economic criteria and questions of sustainability, there are also aspects linked to family rela...Starting at €8.20
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Aster Capital and the Secureq Deal (B)
Menden, Lenka; Johnson, RobCase E-167-EEntrepreneurship, FinanceThe case discusses the dilemma a French venture capitalist faces in a portfolio company that is a fast-growing industry leader yet is being held back by co-investors whose objectives are different from that of the venture capitalist. The case also addresses issues involved in government-sponsored investment incentive schemes.Starting at €5.74
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The Musée de La Cassette
Riverola, JosepCase P-1096-EService and Operations ManagementChrisine de La Cassett et Saint-Sulpice, director of the Musée de La Cassette in Paris, was worried by the results of a visitor survey that she had recently commissioned from company specializing in studying customer attitudes. The survey showed a remarkable degree of satisfaction with the visit to the museum, but at the same time, and for the first time, pointed out defects that had not been clearly identified previously. Some visitors, especial...Starting at €8.20
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Supera Capital: How to Make the Most of a Portfolio Company's Growth Potential: Balancing the Investment Period Against the Life Cycle of a Private Equity Fund
Liechtenstein, Heinrich; Marti Erfurt, Mark; Kolarova, LenkaCase F-988-EEntrepreneurship, Finance, StrategyPhillipe Cera, Managing Partner, had been with SUPERA CAPITAL, a leading private equity firm in Southern European countries, since 2000. In early February 2021, Phillipe was reviewing the historical performance of Cecilia, a portfolio company producing strollers and baby accessories. Phillipe wanted to make sure that the value created in the company was unlocked at the right moment. There could be potentially a lot of value at stake, given that S...Starting at €8.20
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El Museo de la Cassette
Riverola, JosepCase P-1096Service and Operations ManagementChristine de La Cassette et Saint-Sulpice, directora del Museo de La Cassette, en París, estaba preocupado por los resultados de una encuesta que había encargado poco tiempo atrás, a una empresa especialista en estudiar las actitudes de clientes. La encuesta mostraba un grado notable de satisfacción por la visita al museo, pero al mismo tiempo, y por primera vez, se apuntaban defectos que no se habían detectado claramente con anterioridad. Alguno...Starting at €8.20
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Disneyland Paris. The first 2000 days
Hitrova K.; Huete, Luis MaríaCase P-958-EService and Operations ManagementDisneyland Paris was going through a major recovery process. The case describes the turnaround of the park, the present operational issues, changes in the industry and prospects for the future. The cases poses to the readers the questions of which strategies could ensure sufficient attendance as well as consistent adequate financial performance in the medium term as the company would have to redeem a major part of its borrowings and restart payme...Starting at €8.20