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Ebola: Managing to Save Lives
IESE InsightArticle ART-2676-EService and Operations ManagementA year after the outbreak of Ebola in West Africa in March 2014, health-care experts are cautiously optimistic that the epidemic appears to be slowing. Although the outlook is brighter than a year ago when the first case was detected in Guinea, there is still a long way to go and many lessons to be learned in managing a crisis of this scale, related to institutional shortfalls, international coordination, engagement with local stakeholders and, m...Starting at €8.20
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The Musée de La Cassette
Riverola, JosepCase P-1096-EService and Operations ManagementChrisine de La Cassett et Saint-Sulpice, director of the Musée de La Cassette in Paris, was worried by the results of a visitor survey that she had recently commissioned from company specializing in studying customer attitudes. The survey showed a remarkable degree of satisfaction with the visit to the museum, but at the same time, and for the first time, pointed out defects that had not been clearly identified previously. Some visitors, especial...Starting at €8.20
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Disneyland Paris. The first 2000 days
Hitrova K.; Huete, Luis MaríaCase P-958-EService and Operations ManagementDisneyland Paris was going through a major recovery process. The case describes the turnaround of the park, the present operational issues, changes in the industry and prospects for the future. The cases poses to the readers the questions of which strategies could ensure sufficient attendance as well as consistent adequate financial performance in the medium term as the company would have to redeem a major part of its borrowings and restart payme...Starting at €8.20
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Glassy Lenses
Serrano, Alejandro; Sabrià, Frederic; Grandes, Mª JesúsCase P-1201-EAccounting and Control, Service and Operations ManagementGlassy Lenses, a manufacturer of lenses for eyeglasses in France, can cherry pick orders from a pool of existing orders on a daily basis, but then bottlenecks may jump from one section to the other, making production planning and execution difficult. Help the plant management select correctly among the various products families so as to maximize profit.Starting at €8.20
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Pricing and people analytics at PSF consulting
Markakis, Mihalis G.; Talluri, Kalyan; Tsoukalas, AngelosCase OIT-37-EService and Operations ManagementMarie Bernard, the recently appointed CEO of PSF Consulting, was determined to leave her mark on the company she had tirelessly served for more than two decades. And while for most of her predecessors that meant relentless growth, expansion into new countries and industries-a need she was certainly aware of-her focus had recently turned inward, to the "inner workings" of the company. Two issues stood out to her from her tenure as Managing Directo...Starting at €8.20