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Bally AG: El proyecto DOT (A)
Sabrià, Frederic; Moscoso, PhilipCase P-1053Service and Operations ManagementEl caso describe la situación de una de las empresas líderes del mercado de artículos de lujo. Su vicepresidente ejecutivo se plantea modificaciones en su cadena de suministro para aumentar la agilidad.Starting at €8.20
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Bally AG: The DOT project (A)
Sabrià, Frederic; Moscoso, PhilipCase P-1053-EService and Operations ManagementThe case describes the situation of one of the leading companies in the luxury goods market. The company's executive vice-president is planning some changes in the supply chain to enhance the speed of response.Starting at €8.20
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El proceso de aprendizaje en la reforma de la atención sanitaria en Estonia
Soone I.; Ribera, JaumeCase P-1042Service and Operations ManagementEl caso describe la evolución de la reforma en la Clínica de la Universidad de Tartu, desde la propiedad del Ministerio de Salud hasta el establecimiento de un nuevo consejo de administración, que integró al Ministerio de Salud como uno de sus miembros. El director del hospital tuvo que afrontar muchos problemas durante la conversión, incluyendo aspectos legales, la resistencia de los médicos, etc. La experiencia en Tartu puede utilizarse ahora, ...Starting at €8.20
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The Learning process in the Health Care Reform in Estonia
Soone I.; Ribera, JaumeCase P-1042-EService and Operations ManagementThe Chairman of the Board of the Tartu University Clinics Foundation reflects on the changes his institution has undergone in the last few years. The 17 clinics that existed under the Soviet system have been brought together under the Tartu University Clinics Foundation and now have a unified organization with a Governing Council that includes government representatives. The dual managerial structure (reporting to the Ministry of Higher Education...Starting at €8.20
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Korean Air: The Nut Rage Incident
Thompson S.H. Teo; Mei Jie ZhaoCase IVEY-9B15D017-EService and Operations Management, StrategyIn December 2014, after receiving poor service on a flight, a senior vice president at Korean Air lashed out at the flight attendants and delayed the flight’s departure until the chief attendant was returned to the gate. Following a tepid apology from her father, Korean Air’s chief executive officer, her actions drew a public backlash because they exposed the sense of entitlement prevalent among rich family conglomerates in South Korea. How shoul...Starting at €8.20
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Daewoo Shipbuilding and Marine Engineering
Upton, David M.; Kim, BowonCase HBS-609018-EService and Operations ManagementExplores the journey of aggressive learning and capability building in the operations of a major Korean Shipbuilder. While DSHM had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new Chinese competitors. Without outsourcing some of its work to China, DSHM would become uncompetitive. However, in outsourcing the work, some skills would necessarily have to be transf...Starting at €8.20
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Wilderness Safaris: Leveraging Technology for Impact - Teaching Note
Ning Su; Megan SinghTeaching Note IVEY-W28394-EInformation Technologies, StrategyTeaching note for product W28393.Starting at €0.00
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Glovo: Expanding Quick Commerce
Moreno, Antonio; Barnett, JamesCase HBS-621094-EService and Operations ManagementIn March 2021, delivery app CEO Oscar Pierre and his team consider strategies to grow Glovo's quick commerce delivery service and to approach their expansion in Kenya.Starting at €8.20
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The Quest for Achieving Financial Inclusion: M-Pesa Versus UPI
Winig, Laura; Eaves, DavidCase HBS-KS1304-EInformation TechnologiesIn 2019, World Bank analyst Abebi Eke had a difficult assignment: decide whether to recommend that the World Bank, in line with its commitment to expanding financial inclusion to the world's poor, lend its support to a particular digital payments scheme. Eke was asked to investigate two of the most promising payment systems-UPI in India and M-Pesa in Kenya-and prepare a memo comparing the benefits and drawbacks of each. Eke had discovered that wh...Starting at €8.20
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The Quest for Achieving Financial Inclusion: M-Pesa Versus UPI, Teaching Plan
Eaves, DavidTeaching Note HBS-KS1305-EInformation TechnologiesTeaching plan for case KS1304.Starting at €0.00