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PAS Internacional: Comercialización de un sistema de facturación electrónica
Reiser, Miguel; Santomá, JavierCase F-718Finance, Information TechnologiesLas expectativas de crecimiento del sector de EBPP (presentación y pago de facturas electrónicas) se mantienen muy elevadas pero a corto plazo, hay diversos motivos que están provocando que el crecimiento se ralentice. Por un lado, la coexistencia de varios modelos de negocio así como la falta de unos estandares. Para los proveedores de este tipo de servicios también hay problemas ya que la falta de una importante masa crítica de clientes no perm...Starting at €8.20
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iSoftStone: The Globalization of a Chinese IT Sourcing and Services Power House
Richard M. KesnerCase IVEY-9B11E023-EInformation TechnologiesBetween 2001 and 2011, iSoftStone Holdings Ltd. grew from a small information technology services firm operating out of Beijing with 40 employees into a global IT consulting and services company with 11,000 employees, effectively competing with established Indian outsourcing IT providers such as Tata and InfoSys. The case discusses the particular go-to-market and growth strategies of iSoftStone and its evolution as a global player. The focus of t...Starting at €8.20
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Medios de pago - Pago con el teléfono móvil
Reiser, Miguel; Santomá, JavierTechnical Note FN-482Finance, Information TechnologiesEl teléfono móvil ha dejado de ser un mero instrumento de comunicación para convertirse en algo mucho más importante: una herramienta de trabajo que incorpora múltiples contenidos y permite realizar operaciones financieras. Entre dichas operaciones destaca su función de medio de pago, una cualidad que se considera básica para el futuro del comercio electrónico a través de dispositivos móviles (teléfonos móviles o PDAs). Esta nota técnica tiene co...Starting at €8.20
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Facturación electrónica
Reiser, Miguel; Santomá, JavierTechnical Note FN-483Finance, Information TechnologiesLa adopción de la presentación y el pago de facturas electrónicas alterará el modelo de negocio de pagos tradicional liberando potencial para significantes nuevas reducciones de costes y productos. Esta nota técnica introduce el concepto de facturación electrónica o de EBPP, describiendo las componentes de un sistema de facturación electrónica, los distintos modelos de EBPP y el marco legal necesario para la introducción de esta forma de pagar fa...Starting at €8.20
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Partners Healthcare System (PHS): Transforming Health Care Services Delivery Through Information Management
Richard M. KesnerCase IVEY-9B09E023-EInformation TechnologiesThis case considers the process of organizational transformation undertaken by Partners Healthcare System (PHS) since the 1990s as their hospital and affiliated ambulatory medical practices have adopted both EMR and CPOE systems. Encompassing a strategic investment in information technologies, wide-spread process change, and the pervasive use of institutional clinical decision support and knowledge management systems, this story has been 15 years...Starting at €8.20
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Intellectual Property (IP) Management and Innovation: Bringing New Ideas to Market at Partners HealthCare
Richard M. KesnerCase IVEY-9B11E006-EInformation Technologies, Service and Operations ManagementThis case identifies the approach taken by Partners HealthCare to better manage the commercialization of its intellectual property (IP). Existing processes did not leverage the shared resources, such as business development efforts and the research centres created as a consequence of the formation of Partners HealthCare in 1995. Partners was the largest hospital organization and second-largest non-university recipient of research funding from the...Starting at €8.20
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Paybox: Introducción de un nuevo sistema de pago
Reiser, Miguel; Santomá, JavierCase F-719Finance, Information TechnologiesEn este caso se discuten los retos econtrados por Paybox para la introducción del pago a través del móvil en el mercado español, con el objetivo de establecerse como un medio de pago alternativo al dinero en efectivo y las tarjetas.Starting at €8.20
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Paybox: Introduction of a New Payment System
Reiser, Miguel; Santomá, JavierCase F-719-EFinance, Information TechnologiesThis case discusses the challenges encountered by Paybox when introducing a mobile payment system into the Spanish market with the objective of establishing it as an alternative to cash and credit cards as payment methods.Starting at €8.20
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PAS International: Marketing of a New Electronic Billing System
Reiser, Miguel; Santomá, JavierCase F-718-EFinance, Information TechnologiesThe case offers students the chance to complete the valuation analysis by using various methods for analysing investment projects in an international context. Growth expectations in the electronic bill presentation and payment (EBPP) sector remain high, but in the short term there are a number of restraining factors. On the one hand, there is the coexistence of different business models and a lack of standards. Suppliers of this type of service a...Starting at €8.20
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Red Hat Global Support Services: The Move to Relationship-based Customer Servicing and Knowledge-centered Support
Richard M. KesnerCase IVEY-9B11E036-EInformation Technologies, StrategyIn the 1990s, Red Hat established itself as a leading proponent of the open source software movement and sought to carve out for itself a significant role in the open source marketplace. As of 2011, the company reported $177 million in non-GAAP operating income in FY2010, based on revenues of $748 million. Red Hat’s market capitalization was set at $8 billion as of January 25, 2011. It operated 65 offices worldwide, including 12 Global Support Se...Starting at €8.20