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Netflix: Designing the Netflix Prize (A) (Spanish version)
Lakhani, Karim R.; Cohen, Wesley M.; Ingram, Kynon; Kothalkar, Tushar; Kuzemchenko, Maxim; Malik, Santosh; Meyn, Cynthia; Friar, Greta; Pokrywa, Stephanie HealyCase HBS-615S16Service and Operations ManagementIn 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie recommendation software, to promote individually determined best-fit movies to customers. Hastings deterStarting at €8.20
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Netflix: Designing the Netflix Prize (A)
Lakhani, Karim R.; Cohen, Wesley M.; Ingram, Kynon; Kothalkar, Tushar; Kuzemchenko, Maxim; Malik, Santosh; Meyn, Cynthia; Friar, Greta; Pokrywa, Stephanie HealyCase HBS-615015-EService and Operations ManagementIn 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie recommendation software, to promote individually determined best-fit movies to customers. Hastings deterStarting at €8.20
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Netflix: Designing the Netflix Prize (B)
Lakhani, Karim R.; Cohen, Wesley M.; Ingram, Kynon; Kothalkar, Tushar; Kuzemchenko, Maxim; Malik, SantoshCase HBS-615025-EService and Operations ManagementThis supplemental case follows up on the Netflix Prize Contest described in Netflix: Designing the Netflix Prize (A). In the A case, Netflix CEO Reed Hastings must decide how to organize a crowdsourcing contest to improve the algorithms for Netflix's movie recommendation software. The B case follows the contest from the building of the platform in 2006 to the awarding of the highest prize in 2009. The B cause also considers the aftermath of the c...Starting at €5.74
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Fairphone (B): Is It Really Worth It?
Mani, Vidya; Thomas, Doug; Medack, AlexandraCase DARDEN-OM-1713-EService and Operations ManagementThis case is a follow-up to "Fairphone (A): Can a Start-Up Change an Industry?" (UVA-OM-1712). Fairphone's goals to keep producing an ethically sourced smartphone were noble, but "doing well by doing good" could only be an idealistic slogan unless Fairphone could figure out a way to be profitable. The company needed money to invest in its supply chain, to buy component inventory, and to pay for its own operations. When Fairphone began brainstorm...Starting at €5.74
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Regulations and Standards: Electronics Supply Chain
Mani, Vidya; Thomas, Doug; Medack, AlexandraTechnical Note DARDEN-OM-1714-EService and Operations ManagementStandards and regulations exist to ensure supply chains are not exploitative of the people, environments, and materials with which they interact. This technical note concentrates on two aspects of the process for electronics supply chains: the responsible sourcing of raw materials and end-of-use recycling. It is recommended for use with a companion technical note, "Electronics Supply Chain Overview" (UVA-OM-1716); as well as with the following ca...Starting at €8.20
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Food Supply and COVID-19: Breaking the Chain (B)
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1768-EService and Operations ManagementThis case, a follow-up to "Food Supply and COVID-19: Breaking the Chain (B)" (UVA-OM-1691), looks at how the global food supply chain was faring almost 18 months after John Tyson wrote that America's "food supply chain is breaking." It explores the rising prices, global shipping issues, food-industry hiring problems, and political turmoil that the coronavirus pandemic continued to leave in its wake in late 2021 and beyond.Starting at €5.74
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Counterfeits and E-Commerce: Why Even Build It?
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1753-EService and Operations ManagementThis public-sourced case set in early 2021 examines the role counterfeiting has come to play in e-commerce, specifically at Amazon, which represents over one-third of the US online market. The case's protagonist is Amy Vega, who, along with Jason Larson, has cofounded a humidity-detection-device company with a product called the Hygro. Vega and Larson hope to sell the Hygro on leading e-commerce sites such as Amazon. But should they? Vega's res...Starting at €8.20
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Queueing Fundamentals
Feldman, P; Thomas, DougTechnical Note DARDEN-OM-1802-EService and Operations ManagementThis note examines queuing fundamentals and introduces a basic model, variability in systems (arrivals and service processes), and approaches to measure and reduce it. The material also includes practical implications for managing congested systems and helping anticipate and overcome challenges of waiting for service. For MBA students, it can be placed in an operations module on managing variability or queueing. Students can also look for qualita...Starting at €8.20
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Food Supply and COVID-19: Breaking the Chain (A)
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1691-EService and Operations ManagementThis case uses the impact of the global pandemic on the concentrated meatpacking industry to explore management of supply chain disruptions. COVID-19 had created massive problems at Tyson Foods, with high infection rates among workers, plants closing, and farmers unable to deliver livestock to processing plants. This translated into shortages at grocery stores. Then the president of the United States issued an executive order that meat-processing...Starting at €8.20
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Rivian Charging Ahead - Teaching note
Laseter, Timothy M.; Thomas, Doug; Sesia, AldoTeaching Note DARDEN-OM-1749TNService and Operations ManagementTeaching note for product OM-1749Starting at €0.00