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Henry Spots a Problem at Sunshine O.J. (A)
Fairchild, Gregory B.; Maiden, Stephen E.Case DARDEN-OM-1614-EService and Operations ManagementHenry Franklin works at Sunshine O.J. (Sunshine), a three-year-old, fast-growing organic orange juice manufacturer near Charleston, South Carolina. Before his employment at Sunshine, Franklin worked for about two decades in his family’s business, FranklinStarting at €8.20
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Henry Spots a Problem at Sunshine O.J. (A) -Teaching note
Fairchild, Gregory B.; Maiden, Stephen E.Teaching Note DARDEN-OM-1614TN-EService and Operations ManagementTeaching note for product OM-1614Starting at €0.00
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OYO Hotels USA: Coming to America
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1641-EService and Operations ManagementThis case studies the growth of OYO Hotels (OYO) to illustrate the operational processes necessary to succeed in the service sector. The case allows for a discussion of employee- and customer-management systems, tech-driven solutions, and profit drivers. The material unfolds OYO's growth and its solution for making economy hotels discoverable and bookable online. The case raises a series of questions around OYO's business model, its ability to ...Starting at €8.20
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Food Supply and COVID-19: Breaking the Chain (A)
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1691-EService and Operations ManagementThis case uses the impact of the global pandemic on the concentrated meatpacking industry to explore management of supply chain disruptions. COVID-19 had created massive problems at Tyson Foods, with high infection rates among workers, plants closing, and farmers unable to deliver livestock to processing plants. This translated into shortages at grocery stores. Then the president of the United States issued an executive order that meat-processing...Starting at €8.20
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Vicarsa (B): Arreglando un error en la venta
Torres, Óscar; Palencia, LuisCase ASN-37Service and Operations ManagementLa parte (B) de este caso suministra información no conocida durante la parte (A) e invita por ello a reflexionar sobre la cautela con la que hay que establecer soluciones en situaciones con información incompleta.Starting at €5.74
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Eólica de Composites, S.A. (ECSA) - Teaching Note
Palencia, Luis; Vázquez- Dodero, Juan CarlosTeaching Note ASNT-12-EService and Operations ManagementA company suddenly wins a substantial contract, but doesn't have sufficient capacity in its existing plants to execute it. The search for a new plant location yields two final alternatives for a possible location, with similar costs but very different situations. One of them favors a policy of outsourcing but with few qualified workers, and the other is opposed to such a policy. The prioritization, analysis and explicit description of selection c...Starting at €0.00
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Vicarsa (B): What Went Wrong with the Sale
Torres, Óscar; Palencia, LuisCase ASN-37-EService and Operations ManagementPart (B) of this case provides information not previously available in Part (A), leading to a chance to reflect on the caution necessary in solving problems with incomplete information.Starting at €5.74
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Food Supply and COVID-19: Breaking the Chain (B)
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1768-EService and Operations ManagementThis case, a follow-up to "Food Supply and COVID-19: Breaking the Chain (B)" (UVA-OM-1691), looks at how the global food supply chain was faring almost 18 months after John Tyson wrote that America's "food supply chain is breaking." It explores the rising prices, global shipping issues, food-industry hiring problems, and political turmoil that the coronavirus pandemic continued to leave in its wake in late 2021 and beyond.Starting at €5.74
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Counterfeits and E-Commerce: Why Even Build It?
Mani, Vidya; Thomas, Doug; Maiden, Stephen E.Case DARDEN-OM-1753-EService and Operations ManagementThis public-sourced case set in early 2021 examines the role counterfeiting has come to play in e-commerce, specifically at Amazon, which represents over one-third of the US online market. The case's protagonist is Amy Vega, who, along with Jason Larson, has cofounded a humidity-detection-device company with a product called the Hygro. Vega and Larson hope to sell the Hygro on leading e-commerce sites such as Amazon. But should they? Vega's res...Starting at €8.20
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The Curious Case of the Disputed Rabbits
Weiss, Elliott N.; Maiden, Stephen E.Case DARDEN-OM-1618-EService and Operations ManagementService systems are inherently subject to variability, whether through customers, service providers, suppliers, or unexpected events. Yet customers demand excellence and consistency regardless of this variability. In general, there are two ways to handle this variability—through people or through processes. We use the concept of robustness to describe these two approaches. This case uses an inventory mishap at a pet store to explore the need for ...Starting at €8.20