Vicarsa (B): What Went Wrong with the Sale

  • Reference: ASN-37-E

  • Year: 2005

  • Number of pages: 1

  • Geographic Setting: España

  • Publication Date: Dec 12, 2005

  • Source: IESE (España)

  • Type of Document: Case

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Description

Part (B) of this case provides information not previously available in Part (A), leading to a chance to reflect on the caution necessary in solving problems with incomplete information.

Learning Objective

This case is handed out 60 minutes after discussing VICARSA (A), and should lead to a discussion to modify the solution adopted.

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Keywords

Customer Portfolio Learning Sales & Marketing Sales management