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Productos PPP - Nota del instructor
Riverola, JosepTeaching Note PT-62Service and Operations ManagementUn sistema de distribución logística se debe redimensionar para dar un mejor servicio al cliente. Se presta al análisis del tiempo de espera debido a lotes y al uso de curvas input/output.Starting at €0.00
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El sistema de transbordadores de Roaboke Island - Nota del instructor
Riverola, JosepTeaching Note PT-63Service and Operations ManagementUna empresa dedicada al transporte de vehículos por mar trata de determinar la capacidad que necesita en sus transbordadores para dar el servicio adecuado.Starting at €0.00
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Bioco - Nota del instructor
Calvo, EduardTeaching Note PT-53Service and Operations ManagementBioco es una compañía del sector de la biotecnología que comercializa en España diversos medicamentos con aplicaciones oncológicas, nefrológicas y hematológicas. Debido a un problema de colas y stocks en su farmacia hospitalaria (FH), el jefe de farmacia del Hospital San Gabriel propone a Bioco que realice la distribución de su medicamento estrella, Lempura, al domicilio de los pacientes externos del Hospital en vez de directamente a la farmacia....Starting at €0.00
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Bunge Iberica - Nota del instructor
Calvo, EduardTeaching Note PT-54Service and Operations Management, StrategyBunge es líder mundial en el procesado de semillas oleaginosas, en general, y de soja, en particular. La soja se cultiva fundamentalmente en Brasil, Estados Unidos y Argentina y, tras recolectarse las habas, éstas se molturan para transformarlas en harina, para uso animal, y aceite, para uso humano. Ambos productos se comercializan en el mundo entero. Siguiendo las directrices sugeridas en un caro informe elaborado por una gran firma de consulto...Starting at €0.00
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El programa de fidelización Mapfre Hogar - Nota del instructor
Garcés R.; de Lecea R.; Chiesa, CosimoTeaching Note MT-26Service and Operations ManagementEl documento recoge la forma de abordar el caso que expone el Programa de Satisfacción y Fidelización que inició Mapfre Seguro Generales en su producto de Mapfre Hogar en un momento en que se perdían muchos clientes.Starting at €0.00
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Innovis Telecom: Entrepreneurial Internationalization - Teaching Note
Ariño, Africa; Tatarinov, KatherineTeaching Note SMT-116-EDecision Analysis, Service and Operations Management, StrategyInnovis was a telecom services start-up founded in 2010 in India. Due to certain government regulations banning the import of telecom equipment from China, Innovis managers saw that the survival of the company was at risk and that it would have a greater competitive advantage if it were to provide its services in countries outside India. Within the first five years of its existence, and with limited resources, the company had already expanded to ...Starting at €0.00
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Berlin Brandenburg International Airport - Teaching Note
Martínez de Albéniz, VictorTeaching Note PT-57-EService and Operations ManagementJust after German reunification in 1990, plans were made for a single, new airport to concentrate all the traffic of the new capital Berlin. Twenty-five years later, Berlin Brandenburg International Airport (BER) was still not operational. The project was amassing mistakes and had already seen four delays, due mainly to the fire detection system. At the end of December 2014, the Supervisory Board announced that the airport would finally open in t...Starting at €0.00
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La reforma de salud en Bolivia: generando evidencia y sostenibilidad con gestión por resultados - Nota del Instructor
Pancorvo J.Teaching Note PT-30Service and Operations ManagementEsta Nota del Instructor complementa el caso "La reforma de salud en Bolivia: generando evidencia y sostenibilidad con gestión por resultados" que describe los resultados y dificultades encontradas en la implantación de políticas y continuación de procesos principalmente a nivel local.Starting at €0.00
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HP 3D Printing - Teaching Note
Jané, JoanTeaching Note PT-77-EInnovation and Change, Leadership and People Management, Service and Operations Management, StrategyIn the eighties, HP opened a small production center in Spain, specifically in Sant Cugat, near Barcelona. Starting with 30 employees, over the next 27 years it grew to having a workforce of around 2,000. The site built up its own campus and became the leading knowledge and multi-business center for HP Printing & Computing in Europe, the world leader in large format printing (LFP) and an important reference in Research and Development (R&D). When...Starting at €0.00
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Share Now: How to Achieve Profitable Growth - Teaching Note
Moscoso, PhilipTeaching Note PT-75-EService and Operations Management, StrategyThe case describes the recent decisions taken by the management of Share Now, a leading carsharing company (the result of a merger between Car2Go and Drive Now). As part of its strategic plan for the city of Madrid, the company has decided to increase its area of coverage by 27 km2, while adding another 450 electrical cars to the fleet. Furthermore, it will implement dynamic prices that change according to demand. Share Now's main challenge is to...Starting at €0.00