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Los mecanismos de la confianza digital
Mazzella, Frédéric; Sundararajan, Arun; Butt d'Espous, Verena; Möhlmann, MareikeArticle ART-2887Information Technologies, Innovation and ChangeHistóricamente, todas las expansiones económicas importantes se han acompañado de nuevos sistemas de confianza. Hoy, las empresas de la economía colaborativa catalizan una expansión que devolverá a nuestras interacciones económicas los aspectos sociales del comercio marginados por el capitalismo del siglo XX y dará pie a un nuevo sistema basado en la multitud e impulsado por la confianza digital. Los autores muestran que, con las herramientas dig...Starting at €8.20
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How Digital Trust Powers the Sharing Economy
Mazzella, Frédéric; Sundararajan, Arun; Butt d'Espous, Verena; Möhlmann, MareikeArticle ART-2887-EInformation Technologies, Innovation and ChangeOver the centuries, each significant economic expansion has been enabled by the accompanying creation of new trust systems -- from village-based trade and informal trader networks, through contracts, government standards and financial institutions, to today's corporate brands. Emerging digital platforms are catalyzing a new expansion that will reintegrate into our economic interactions the social aspects of commerce that were marginalized by 20th...Starting at €8.20
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Más allá del 20/20: el modelo del Instituto Oftalmológico Fernández-Vega
Serrano, Alejandro; Moscoso, PhilipCase OIT-26Innovation and Change, Service and Operations ManagementEl Instituto Oftalmológico Fernandez-Vega situado en Oviedo (Asturias) es, posiblemente, la clínica más conocida de España en su especialidad. No solo destaca por su altísima calidad médica, sino que, además, ha ido optimizado la prestación de sus servicios para mejorar la experiencia del cliente. Ante una creciente demanda de sus servicios médicos, la dirección del Instituto debe decidir entre varias opciones para aumentar la capacidad de la clí...Starting at €8.20
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Economía colaborativa: de riesgo a oportunidad
Lago, Alejandro; Sieber, Sandra; Mazzella, Frédéric; Sundararajan, Arun; Butt d'Espous, Verena; Möhlmann, Mareike; Ranchordás, SofiaDossier DOS-30Information Technologies, Innovation and Change, Strategy¿Cuáles son las claves de los modelos de negocio que pueden poner en jaque su empresa?Starting at €15.00
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Make Way for the Sharing Economy
Lago, Alejandro; Sieber, Sandra; Mazzella, Frédéric; Sundararajan, Arun; Butt d'Espous, Verena; Möhlmann, Mareike; Ranchordás, SofiaDossier DOS-30-EInformation Technologies, Innovation and Change, StrategySharing, collaborative, peer-to-peer: whatever you call it, this dossier will help you manage the opportunities.Starting at €15.00
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Beyond 20/20: The model of the Fernández-Vega Eye Institute
Serrano, Alejandro; Moscoso, PhilipCase OIT-26-EInnovation and Change, Service and Operations ManagementThe Fernández-Vega Eye Institute in Oviedo, Asturias, is possibly the most famous clinic in Spain in its specialty. It is not only notable for its high medical quality; the clinic has also optimized its provision of services using business criteria with the aim of improving the customer experience. Faced with a growing demand for its medical services, the institute's management has to decide between a series of specific options for increasing the...Starting at €8.20
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Fernández-Vega Eye Institute - Teaching Note
Serrano, Alejandro; Moscoso, PhilipTeaching Note PT-64-EInnovation and Change, Service and Operations ManagementThis teaching note is designed for the case study P 1137 E, "Fernández-Vega Eye Institute." It proposes assignment questions for case preparation, guidelines for case analysis, and a teaching plan and board plan for class.Starting at €0.00