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Smith and Jones: An International English Law Firm in Italy - Teaching Note
Daniel Muzio; Nidheesh JosephTeaching Note IVEY-W32659-EDecision AnalysisTeaching note for product no. W32658.Starting at €0.00
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276-EDecision Analysis, EconomicsA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Starting at €8.20
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Smith and Jones: An International English Law Firm in Italy
Daniel Muzio; Nidheesh JosephCase IVEY-W32658-EDecision AnalysisThis disguised case set in April 2016, based on true events, describes an existential crisis faced by an English law firm operating in Italy. English law firms entered Italy in the 1990s through alliances with reputed Italian firms. The intention was to gain access to the lucrative Italian legal market. When they started operations, these firms aimed to achieve a leading position in the Italian market (top three strategy). Hence, their Italian op...Starting at €8.20
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276Decision Analysis, EconomicsUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Starting at €8.20