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La ley Sinde-Wert (B): El tortuoso camino hacia la legislación antidescargas
Suárez Ruz, Esperanza; Navarro, Joan; Pin Arboledas, José RamónCase DPO-268Corporate Governance, Decision Analysis, Leadership and People ManagementEste caso B se inicia con la decisión tomada por la Coalición durante el verano de 2009: la industria española apuesta por un modelo propio que implica el cierre de las páginas web de enlaces que se lucren con obras sin la autorización de sus autores; es decir, se decide perseguir al "supermercado de la piratería", no al usuario¿ Si esas medidas no dieran resultados, la industria volvería a exigir otras nuevas contra los usuarios. Este caso abarc...Starting at €5.74
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276-EDecision Analysis, EconomicsA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Starting at €8.20
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The Sinde-Wert Law (B): The Torturous Path Toward Anti-Download Legislation
Suárez Ruz, Esperanza; Navarro, Joan; Pin Arboledas, José RamónCase DPO-268-ECorporate Governance, Decision Analysis, Leadership and People ManagementCase B begins with the decision that the Coalition made in the summer of 2009: that the Spanish industry would pursue its own model, involving shutting down websites that profited from linking to copyrighted works without the authors' permission; that is, they decided to target the "piracy supermarket" and not the user. If those measures were to prove unsuccessful, the industry would again demand that measures also be implemented against users. C...Starting at €5.74
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276Decision Analysis, EconomicsUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Starting at €8.20