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Private Banking Advisers at BCB Edmonton (B): Visualizing the Business
Ovchinnikov; Anton S.Case DARDEN-QA-0906-EDecision AnalysisA bank manager is thinking about how to manage the new private banking advisers (PBA) practice in her region. For that she needs to determine how many PBAs she needs; where they should be located; and to which branches each of them should be assigned. This three-case series exposes students to the underlying sequence of analytical tasks; which culminate in solving an integer-programming optimization model—a main tool of prescriptive analytics. Th...Starting at €5.74
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276-EDecision Analysis, EconomicsA 24/7 call center operated by a firm providing high-tech services by means of cellular phones has to allocate operators to shifts in such a way as to minimize costs. The firm runs on small profit margins, so saving a few percent through good scheduling can make an enormous difference in terms of profitability. In doing so, the firm has to make sure that the day is covered and the regulations concerning working time are met. The assignment can be...Starting at €8.20
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Private Banking Advisers at BCB Edmonton (C): Calculating Travel Times
Ovchinnikov; Anton S.Case DARDEN-QA-0907-EDecision AnalysisA bank manager is thinking about how to manage the new private banking advisers (PBA) practice in her region. For that she needs to determine how many PBAs she needs; where they should be located; and to which branches each of them should be assigned. This three-case series exposes students to the underlying sequence of analytical tasks; which culminate in solving an integer-programming optimization model—a main tool of prescriptive analytics. Th...Starting at €5.74
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Serviteléfono S.A.
Labayen T. E.; Baucells Alibés, ManelCase AD-276Decision Analysis, EconomicsUn «call center» de una empresa dedicada a ofrecer servicios de información de alto valor añadido mediante telefonía móvil, 24 horas al día 7 días a la semana, tiene que distribuir a los operadores por turnos para minimizar sus costes. Los beneficios marginales de la empresa son bajos, por tanto, el ahorro de unos porcentajes mediante un buen «planning» puede representar una gran diferencia desde el punto de vista de la rentabilidad. Por ello, la...Starting at €8.20