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United Parcel Service (A) (Spanish version)
Sonnenfeld, Jeffrey A.; Lazo, MeredithCase HBS-420S18Leadership and People ManagementUnited Parcel Service (UPS) in 1987 faced serious challenges to its long-standing policies of on-the-job training and promotion from within. Increased competition in its traditional business of ground transport found UPS lagging in computerization and in need of technical expertise it could not simply cull from within its ranks. Whether, when, and how the new people were to be hired and assimilated, and to what extent the UPS culture and/or the n...Starting at €8.20
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United Parcel Service (B) (Spanish version)
Sonnenfeld, Jeffrey A.; Lazo, MeredithCase HBS-420S19Leadership and People ManagementWith expansion into other countries (Germany), new areas of service (air express), and new ventures (two small acquisitions), UPS had to decide how to adjust its human resource policies to businesses and people which were substantially different from its traditional ones. The objective is to examine the tradeoffs in changing strong cultures and well established hiring, promotion, and reward practices to meet business needs.Starting at €5.74
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Sustaining Competitive Advantage: Competitive Strategy
Ly, Bryan S.; Vroom, GovertTechnical Note SMN-679-EInnovation and Change, Leadership and People ManagementIn "Value Creation & Capture", we discussed how firms gain competitive advantage and create value by making choices and trade-offs, allowing them to capture more value than rivals, and hence, generate greater profit. This note focuses on the internal analysis of a firm, concentrating on how a firm can combat imitation by utilizing its unique resources, capabilities, and core competencies. This resource-based approach emphasizes that the key to pr...Starting at €8.20
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Competitive dynamics: Competitive Strategy
Ly, Bryan S.; Vroom, GovertTechnical Note SMN-680-EInnovation and Change, Leadership and People ManagementThis technical note will discuss some of the main strategies firms employ in close competition with other firms and how game theory can be used to help shape a firm's competitive strategy.Starting at €8.20
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Competitive dynamics
Ly, Bryan S.; Vroom, GovertTechnical Note SMN-680Innovation and Change, Leadership and People ManagementEn la presente nota técnica se comentarán algunas de las principales estrategias que emplean las compañías con una gran rivalidad con otras empresas y cómo la teoría de juegos se puede utilizar para dar forma a la estrategia competitiva de las organizaciones.Starting at €8.20
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Value Creation and Capture: Competitive Strategy
Ly, Bryan S.; Vroom, GovertTechnical Note SMN-678-EInnovation and Change, Leadership and People ManagementThis note introduces the basic concepts of value creation and value capture, which are used as the building blocks for many other concepts, tools, and frameworks in Competitive Strategy. Defining these concepts allows us to think and talk more precisely about Competitive Strategy. They also allow us to make progress in our understanding of what strategies might actually work, and which are doomed to fail. In this note, we will also define some ot...Starting at €8.20
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Warner Cable (A) (Spanish version)
Sonnenfeld, Jeffrey A.; Peiperl, MauryCase HBS-416S08Leadership and People ManagementThe new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some employees and superiors question his turnaround style. Their concerns have broad implications for career systems at Warner. Teaching objectives include the understanding of human res...Starting at €8.20
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Contra ataque. Cómo los grandes líderes renacen tras un desastre profesional
Sonnenfeld, Jeffrey A.; Ward, Andrew J.Article HBS-R0701GLeadership and People ManagementEntre las pruebas de un líder, pocos son más difíciles - y más doloroso - que se recupera de una catástrofe carrera. La mayoría de los líderes caídos, de hecho, no se recuperan. Sin embargo, dos décadas de experiencia en consultoría, investigación académica, y sus propias experiencias personales han convencido a los autores que los líderes pueden triunfar sobre la tragedia - si lo hacen deliberadamente. Los grandes líderes tienen mucho en común c...Starting at €8.20
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What CEOs Really Think of Their Boards
Sonnenfeld, Jeffrey A.; Kusin, Melanie; Walton, EliseArticle HBS-R1304H-ELeadership and People ManagementIn the wake of the corporate missteps of recent years, we've heard plenty about how boards of directors should act as more responsible stewards. But one voice has been notably missing from the chorus of advice--the voice of the CEO. The authors, who include the founder of the Yale Chief Executive Leadership Institute, have tapped their networks to ask dozens of well-regarded chief executives: What keeps boards from being as effective as they coul...Starting at €8.20
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Firing Back: How Great Leaders Rebound After Career Disasters
Sonnenfeld, Jeffrey A.; Ward, Andrew J.Article HBS-R0701G-ELeadership and People ManagementAmong the tests of a leader, few are more challenging--and more painful--than recovering from a career catastrophe. Most fallen leaders, in fact, don't recover. Still, two decades of consulting experience, scholarly research, and their own personal experiences have convinced the authors that leaders can triumph over tragedy--if they do so deliberately. Great business leaders have much in common with the great heroes of universal myth, and they ...Starting at €8.20