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Pequeñas grandes lecciones de las empresas familiares
Miller, Danny; Le Breton-Miller, IsabelleArticle ART-2713Corporate Governance, Entrepreneurship, StrategyLas pymes carecen de la liquidez, economías de escala y alcance de las grandes corporaciones, por lo que la planificación a muy largo plazo puede parecer un lujo. Pero no tienen por qué renunciar a la longevidad. Los autores han analizado pymes de Norteamérica, Europa y Corea del Sur, muchas de ellas familiares, y concluyen que las de mayor éxito se guían por cuatro principios (continuidad, comunidad, conexiones y control) que han sabido converti...Starting at €8.20
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An Overview of Service Design
Munoz-Seca, Beatriz; Arenas, RocioTechnical Note PN-478-EService and Operations ManagementThe purpose of this note is to review service design and new service development literature. In order to provide a comprehensive outlook on the subject, the note starts by reviewing the main concepts of product development and their applicability to service design. It then proceeds to describe the main ideas regarding service design and their linkage to the world of operations.Starting at €8.20
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The Service Activity Sequence in Healthcare
Munoz-Seca, Beatriz; Arenas, RocioTechnical Note PN-485-EService and Operations ManagementImprovement in service operations is a key element in Health Care. Starting from the frame of reference provided by the Service Activity Sequence (SAS)[ [Muñoz-Seca, 2011], this note presents experiences on SAS activities. This note provides a brief summary of SAS and expands on examples on how health care providers are dealing with some of the SAS activities.Starting at €8.20
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El Instituto Nacional de las Artes Escénicas y de la Música, INAEM
Munoz-Seca, Beatriz; Riverola, JosepCase P-1129Innovation and Change, Service and Operations ManagementEl caso expone los retos de Miguel Ángel Recio, director general del INAEM (Instituto Nacional de las Artes Escénicas y de la Música) para lograr que la institución se guíe por operaciones del siglo XXI. El INAEM es una institución pública con 14 unidades diferentes, que van desde el Teatro de la Zarzuela (TZ) hasta la Orquesta y Coro Nacionales de España (OCNE). El caso se desarrolla principalmente mediante una conversación entre Miguel Ángel y ...Starting at €8.20
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Banco Popular: Impact of the Real Estate Cycle and the Sovereign Crisis in Spain - Teaching Note
Hernandez, Eva; Rahnema Alavi, Ahmad; Suárez, José LuisTeaching Note FT-102-EFinance, StrategyOn Sunday, September 30, 2012, Banco Popular's Board of Directors was summoned to an urgent meeting; the Board faced a difficult decision about the future of the bank. The results of the stress test performed by consultants and external advisors on a large part of the Spanish financial sector had been made public that Friday. According to the stress test, in an adverse macro scenario, Banco Popular would need ¿3.2 billion in additional capital ...Starting at €0.00
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Banco Popular: Impact of the Real Estate Cycle and the Sovereign Crisis in Spain
Hernandez, Eva; Rahnema Alavi, Ahmad; Suárez, José LuisCase F-892-EFinance, StrategyOn Sunday, September 30, 2012, Banco Popular's Board of Directors was summoned to an urgent meeting; the Board faced a difficult decision about the future of the bank. The results of the stress test performed by consultants and external advisors on a large part of the Spanish financial sector had been made public that Friday. According to the stress test, in an adverse macro scenario, Banco Popular would need 3.2 billion in additional capital to...Starting at €8.20
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Abengoa, S.A. ¿se debería ampliar capital a mediados de 2015?
Suárez, José LuisCase F-925Accounting and Control, Business Ethics and Corporate Social Responsibility, FinanceA mediados de 2015, Abengoa, S.A. estaba muy endeudada en opinión de analistas externos y de la propia dirección que había puesto en marcha un plan de limitación de nuevas inversiones y de venta de activos que parecía no estar dando buenos resultados. El endeudamiento era producto de un cambio de estrategia en la década anterior, de ser una empresa de servicios de ingeniería pasó a invertir en proyectos de infraestructuras. Abengoa mantuvo la act...Starting at €8.20
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AVE: ¿sostenibilidad en el servicio o reinventarse
Munoz-Seca, BeatrizCase P-1168Service and Operations ManagementEl caso narra las actuaciones llevadas a cabo por la Unidad de Negocio (UN) de la Alta Velocidad de Renfe desde su creación hasta la consecución del Premio Europeo para la Calidad. La UN afronta ahora nuevos retos en un marco desregularizado y con la ampliación de sus servicios. Este caso está basado en el caso "AVE y la búsqueda de la excelencia en el servicio" de la misma autora (P-1017).Starting at €8.20
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WeWork´s Failed IPO: What Does the Future Hold for Financing Digital Tranformation
Suárez, José LuisCase F-952-EFinanceWeWork was highly successful in capturing funds through successive rounds of capitalization and expanding its businesses. It was one of the leading workspace proprietors in New York and London. The problem centered on the fact that its losses grew at the same pace as its sales and value in capitalization rounds. The high value of the company set the bar very high for its IPO, to the extent that it didn?t have necessary demand from investors.Starting at €8.20
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Neinor Homes (B): The Early Years as a Publicly Quoted Company
de Apellániz, Eduardo; Suárez, José LuisCase F-950-ECorporate Governance, FinanceThe case concerns the first IPO of a real estate developer in Spain, which took place in March 2017 after more than ten years without any being produced, and which was to be the largest in Europe. The residential development industry in Spain was recovering, and Neinor Homes, which aimed to set a new standard with a modern business model, a highly professional managerial team, and a strong investment in land, seemed to be poised to lead the buddi...Starting at €5.74