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Grupo Exito: A value proposition for all
Audicana Arcas, J.; Martínez Jiménez, M.; Andrade Nuñez, J.Case IIST-PI-228-E-EService and Operations ManagementGrupo Éxito was a leading retailer in South American retail. However, with the arrival of low-cost, e-commerce, and last-mile delivery in 2019, it began to see its market share eroded in Colombia. Trends in Colombian retail did not help, as consumer habits had changed and now focused more on digitization, last-mile delivery companies, seeking speed and convenience. Along with this, COVID-19 arrived in 2020 and accelerated this change in trends. É...Starting at €8.20
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Social Investment in Supply Chains: Mining the Possibilities
Mani, Vidya; Parmar, Bidhan L.; Mead, JennyCase DARDEN-OM-1780-EService and Operations ManagementTintio SA (Tintio), a Peru-based mining company, planned to open a gold mine in Ica, the southern region of Peru. But like other mining companies, Tintio often had rocky relationships with the communities in which it operated. Tintio had tried to improve its practices and relationships over the years, but in 2021, it still experienced pushback from assorted stakeholders. Company leadership needed to decide how best to compensate and benefit the l...Starting at €8.20
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Turismo y Planificación Costa del Sol: una apuesta por poner el dato en el centro
Martínez Jiménez, M.Case IIST-PI-209Service and Operations ManagementEl caso describe la concepción, creación e implementación de un proyecto que busca poner al dato en el centro, midiendo el desempeño real de toda la organización. El proyecto se desarrolla desde dentro de la organización y se busca implicar a todo el mundo y que se acepte trabajar con indicadores como un método de avance, no de control. Pero no está exento de dificultades. Cuando la fase uno se termina después de 18 meses de intenso esfuerzo, hay...Starting at €8.20
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Gwen Berry and the Politics of Protest (A)
Freeman, R. Edward; Mead, JennyCase DARDEN-E-0479-EBusiness Ethics and Corporate Social ResponsibilityIn the summer of 2019, notable track and field athlete Gwen Berry was representing Team USA at the Pan American Games in Peru when, having won the hammer throw—her specialty—she stood anxiously on the podium for the medal ceremony as the United States national anthem began to play. As she thought about both her own challenging upbringing and the social and racial injustice in the United States, exemplified by a recent encounter she’d had with a s...Starting at €8.20
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Gwen Berry and the Politics of Protest (B)
Freeman, R. Edward; Mead, JennyCase DARDEN-E-0480Business Ethics and Corporate Social ResponsibilityThis case is a follow-up to "Gwen Berry and the Politics of Protest (A)" (UVA-E-0479). Gwen Berry did protest at the Pan American Games in the summer of 2019 by raising her fist in the air when the US national anthem was playing. Pushback by the International Olympic Committee (IOC) and the public was swift and fierce. Berry, along with US fencing team member Race Imboden, who also protested, was put on problem for a year and immediately lost th...Starting at €5.74
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Aertec Solutions: la reacción ante la crisis del Covid-19 - Teaching note
García de Castro, A.; Martínez Jiménez, M.Teaching Note IIST-DGITN-330-331-E-EInnovation and ChangeSix months after the start of the pandemic, Aertec, a Spanish company in the aeronautical sector, closes its fiscal year in August 2020 with a drop in turnover of €3.5 million compared to the previous year and with red numbers. The environment had changed drastically, the upward curve forecast by the experts for the next 10 years, with a forecast volume of 22,000 aircraft and whose reduction was between 50 and 70%, with the consequent implication...Starting at €0.00
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Morgan Wallen: Tough Decisions at the William Morris Endeavor Agency (A)
Parmar, Bidhan L.; Clark-Hamel, Skyler; Mead, JennyCase DARDEN-E-0494-EBusiness Ethics and Corporate Social ResponsibilityJay Williams, cohead of the Nashville office of the William Morris Endeavor (WME), must decide how to respond to an incident involving Morgan Wallen, one of the talent agency’s fastest-rising country music stars. Wallen, a white singer, was caught on home security footage using an ethnic slur with a group of white friends after a night of drinking. The following day, the footage was released to the public, and Wallen was swiftly disavowed by his ...Starting at €8.20
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Morgan Wallen: Tough Decisions at the William Morris Endeavor Agency (C)
Parmar, Bidhan L.; Clark-Hamel, Skyler; Mead, JennyCase DARDEN-E-0496-EBusiness Ethics and Corporate Social ResponsibilityJay Williams, cohead of the Nashville office of the William Morris Endeavor (WME), must decide how to respond to an incident involving Morgan Wallen, one of the talent agency’s fastest-rising country music stars. Wallen, a white singer, was caught on home security footage using an ethnic slur with a group of white friends after a night of drinking. The following day, the footage was released to the public, and Wallen was swiftly disavowed by his ...Starting at €5.74
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Grupo Trevenque (B): La elección
Martínez Jiménez, M.Case IIST-DGI-370StrategyEl grupo Trevenque era, en 2017 una empresa del sector de Tecnologías de la Información, cuya propiedad había evolucionado a lo largo de sus 25 años de vida de 4 a 22 socios, el 95% de los cuales trabajaban en la empresa. Juan Ramón Olmos, que había dirigido la empresa desde su fundación, se enfrentaba al reto de liderar la sucesión en la dirección general de la compañía, tarea que se había complicado tras la renuncia a ocupar el cargo del suceso...Starting at €5.74
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Workaround: Which Integration Ideas to Explore?
Parmar, Bidhan L.; Mead, Jenny; Leiner, Benjamin; Vambre, DavidCase DARDEN-E-0476-EBusiness Ethics and Corporate Social ResponsibilityAnna Bender, VP of product at Workaround, a large human resources (HR) software firm, had just been presented with a number of different recommendations from her employees on how to integrate the functionality and data from a recently acquired software company that had a leading chat app into Workaround’s offerings. Although she was impressed by many of the suggestions, Bender was also ethically conflicted about some of them. The business opportu...Starting at €8.20