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Allianz: The Iberian Project
Lago, Alejandro; Moscoso, PhilipCase P-1107-EInnovation and Change, Leadership and People Management, Service and Operations ManagementIn December 2007, the Allianz Group created a special taskforce to study the possible integration of the subsidiaries in Spain and Portugal. The different alternatives to be analyzed ranged from a complete merger of the two companies to sharing only some key back-office operations. Although companies in both countries had similar products and structures, their operational philosophies were rather different, since Spain had decentralized many acti...Starting at €8.20
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The "la Caixa" Foundation: Art Exhibitions
Moscoso, PhilipCase P-1103-EService and Operations ManagementWith a 2009 budget of 500 million euros, Fundación "la Caixa" is Europe's third largest private foundation. Through this foundation the "la Caixa" savings bank manages its Obra Social community projects. The founding objective of Fundación "la Caixa" is to finance and promote activities in the fields of social welfare, education, culture and science. The case focuses on the cultural aspect and illustrates the foundation's production of art exhibi...Starting at €8.20
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La revolución del retail. Cómo afrontar el futuro omnicanal ante la difusa frontera entre la compra física y online
IESE InsightDossier 76197Marketing, Service and Operations ManagementLa digitalización, la pandemia, la crisis climática, la disrupción de las cadenas de suministro y la inflación han sacudido el comercio minorista. Pese al empeño por volver a la normalidad, en ese sector no existe tal cosa. Ahora que la frontera entre la compra física y online se difumina, ¿cómo pueden los minoristas afrontar el futuro omnicanal? Incluye entrevistas a Óscar García Maceiras (Inditex), Eva Kruse (Pangaia), Claire Bergkamp (Textile ...Starting at €15.00
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Fundamental Concepts and Parameters of Operations Management (Chinese Version)
Moscoso, Philip; Lago, Alejandro; Sachon, MarcTechnical Note PN-458-ZHService and Operations ManagementThis technical note introduces the fundamental parameters and terminology for analyzing an operations system from a general management perspective. The aim is to provide managers with the precise, practical terminology they need.Starting at €8.20
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Managing Queues in Bank Branches: BBVA Case (A) (Chinese Version)
Flores Alonso, Juan Enrique; Chinchetru, Iker; Moscoso, PhilipCase P-1133-ZHService and Operations ManagementIn 2012, BBVA, one of the world's leading banks, is considering how to improve the operations of its bank branches in an effort to improve customer service while reducing costs - all while taking into account that it is a channel for which a more commercial approach is now desirable.Starting at €8.20
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Conexión personal
IESE InsightDossier 75925Business Ethics and Corporate Social Responsibility, Entrepreneurship, Leadership and People Management, StrategyDe las redes TIC a la diversidad en la dirección de personas, el mundo está pidiendo a gritos una mayor conexión humana. Así es cómo los líderes empresariales pueden forjar las conexiones de las que depende nuestro bienestar. Con consejos de los profesores del IESE para aprovechar los beneficios de trabajar juntos y entrevistas a Pilar de Castro-Manglano, psiquiatra en la Clínica Universidad de Navarra y Sanjali Nirwani, fundadora y CEO de Unlock...Starting at €15.00
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Better together: the power of human connectedness
IESE InsightDossier 75919Business Ethics and Corporate Social Responsibility, Entrepreneurship, Leadership and People Management, StrategyFrom ICT networks to inclusive people management, a world divided is calling out for more human connectedness. Here’s how business leaders can forge the human connections on which our wellbeing depends. Featuring research-based tips by IESE professors for reaping the rewards of working together. Also, interviews with Pilar de Castro-Manglano, a psychiatrist at the Clínica Universidad de Navarra in Spain, and Sanjali Nirwani, founder and CEO of Un...Starting at €15.00
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Claves para hacer grande una pequeña empresa
Fernández, Albert; Kuemmerle, Walter; Miller, Danny; Le Breton-Miller, IsabelleDossier DOS-25Accounting and Control, Entrepreneurship, Strategy¿Cuáles son los grandes retos y el verdadero potencial de las empresas que sustentan la economía mundial?Starting at €15.00
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Build Back Better
IESE InsightArticle 74921Entrepreneurship, Information Technologies, Innovation and Change, Leadership and People Management, StrategyHow business model innovation (BMI) can help your firm out of the crisis. Seven practical tips to develop a BMI mindset. How COVID-19 lockdowns affected work in six EU countries. Segment your markets with the iceberg challenge. Using AI to detect customer intentions. Best practices in taking an idea to market. Why now is a good time to invest in startups. Resources for staying well during lockdown. Calculating the cost of climate change. Recogniz...Starting at €8.20
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REPORT. El poder de la IA: úsalo para el bien
IESE InsightDossier DOS-42Business Ethics and Corporate Social Responsibility, Information TechnologiesLa inteligencia artificial ofrece abundantes oportunidades para la atención al cliente, la automatización, la predicción y la planificación sostenible de los recursos, pero sigue presente el factor miedo. ¿Cómo pueden los directivos sacar el mayor partido a la IA dándole un uso humano y ético? Incluye entrevistas al emprendedor Philippe Sahli y a la científica de IA Inma Martínez, entre otros expertos y líderes empresariales que participaron en l...Starting at €15.00