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Eye Care (C): Alejandro Lanzagora's Performance Assessment
Cebrecos, Enrique; Stein, GuidoCase DPO-166-ELeadership and People Management, MarketingIn February 2009 Alejandro Lanzagorta, a Business Manager at Eye Care, meets with the director of his business unit, Tiago de Vasconcelos, to discuss his annual performance assessment. In quantitative terms, Alejandro's sales results are better than expected, in fact, the best in the company. Opinions differ, however, over cost management, where Alejandro believes he has also exceeded expectations. The disagreement intensifies when the discussion...Starting at €5.74
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EADS Defense & Security Supply Management
Sachon, Marc; Granero, María; Suzar, NoahCase P-1105-EService and Operations ManagementIn 2009, EADS Defense & Security, the second largest division of EADS, decides to change its supply management strategy. The Chief Procurement Officer of EADS D&S faces the challenge of implementing a new governance model, define a new organizational structure and develop a new divisional sourcing strategy that is aligned with EADS sourcing objective. In doing so, he has to take into account the challenges of working in a very complex, historical...Starting at €8.20
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Banco de Iberia - Teaching Note
Stein, Guido; Pin Arboledas, José RamónTeaching Note DPOT-45-EInnovation and Change, Leadership and People ManagementThe case presents the changes that take place in Banco de Iberia between 2003 and 2008 and the decisions the CEO must adopt in order to deal with the economic crisis. Between 2003 and 2007 the economic environment is one of sustained growth, with an increasing GDP (3% per year), low interest rates and a steady increase in turnover and margins in absolute terms. The main drivers are real estate development and construction. The strategy of Banco d...Starting at €0.00
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Some Practical Reflections on New Senior Managers
Stein, GuidoTechnical Note DPON-61-ECorporate Governance, Leadership and People ManagementExperience teaches us that a number of factors affect a successful change in senior management personnel, factors whose importance correlates to the degree of responsibility the new post entails. When John J. Gabarro carried out the first systematic study into what factors determine whether a director will be successful when he is promoted to the post of director-general in a large company, he identified four: waiting period before they take up ...Starting at €8.20
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Real Club Deportivo Espanyol de Barcelona: Football Under the Shadow of the Pandemic
García Pont, Carlos; Rosenberg, MikeCase ASN-85-EDecision Analysis, MarketingDue to the outbreak of Sars-CoV-2, Spain's professional football teams were barred from playing and even training in the Spring of 2020. The Management of one of the clubs, El Espanyol, needs to decide if it should lower the player's salaries using a government-sponsored mechanism during the emergency.Starting at €8.20
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Maison Lumineuse: An Online Assessment Process
Rábago, Eduardo; Stein, GuidoCase DPO-731-EInformation Technologies, Innovation and Change, Leadership and People ManagementMaison Lumineuse is a retailer of home and decor products with a history that goes back over 40 years. The company is a leader in its sector, with 12,000 employees and 120 stores. In mid-2020, at the height of the COVID-19 pandemic, the company is planning to reassign 120 staff currently employed as store-level HR heads. To this end, a decision is made to modify the assessment center method by doing the assessments online and partly automating sc...Starting at €8.20
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Transformation at Telefónica: People as Drivers of Change
Quinn, Bernardo; Stein, GuidoCase DPO-732-EInformation Technologies, Leadership and People Management, StrategyAfter the meeting, as the newly appointed global director of Human Resources, Bernardo Quinn, walked back to his office in the West 2 Building of the Telefónica District in Madrid, he thought about what role Human Resources should play in the changes that were coming. He thought that the effort it would take to mobilize a company the size of Telefónica would be enormous. They would have to take a close look at the planned talent agenda and the co...Starting at €8.20
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Ambar: From a Guild Mentality to "Liquid Lawyers"
Stein, Guido; Stein, JaimeCase DPO-730-EInnovation and Change, Leadership and People Management, StrategyAs of October 2020, the internal teams were closed and running smoothly, with 60 attorneys covering all areas of business law practice. But this was only the beginning. Manuel Deó and Rosa Espín knew that there were bigger challenges ahead for their "on-demand" law firm that was challenging predominant business models in the sector. They were busy managing projects with their sixty lawyers, and wondered how it would be when there were two hundre...Starting at €8.20
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What Lies Behind CEO Failure
Capapé, Javier; Stein, GuidoTechnical Note DPON-83-ECorporate Governance, EconomicsManagement literature has no clear answer to the question of what causes CEO dismissal. Articles published over the last 30 years in journals such as The Journal of Finance, Journal of Financial Economics, Academy of Management and Journal of Management come to opposite conclusions. The same explanatory variables have been worked through time and again: CEO origin (insider-outsider); director selection; CEO age and length of service; company typ...Starting at €8.20
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Eye Care (E): A Second Assesment
Cebrecos, Enrique; Stein, GuidoCase DPO-205-ELeadership and People ManagementIn February, as usual, Alejandro had his 2009 Global Perfomance and Development meeting with his superior, Tiago de Vasconcelos. His results had been very good: sales growth was 12.5%, reaching 100.3% of budgeted sales, above 98.1% of the business unit. In the new refractive line he had achieved 98%, compared to the average of 87%. Alejandro declared that communication had improved significantly, but even so he was nervous about his meetings with...Starting at €5.74