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The shared administration program and local health administration associations (CLAS)
Altobelli, L.; Pancorvo J.; Rosenmöller, MagdaCase P-1010-EService and Operations ManagementIn recent years, CLASs have undergone a process of nationwide growth and deployment in Peru. CLASs are community-based, non-profit organizations formed to co-manage the Ministry of Health's primary care centers. The case describes aspects of the Peruvian health reforms, concentrating on this shared management arrangement, which today covers almost 20% of the public health system. Organizational, administrative, operational and implementation issu...Starting at €8.20
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AIN-C Integrated Childcare: Improving Health and Nutrition at the Community Level
McGuire, Judit; Villalobos, Celia; Rosenmöller, MagdaCase P-1007-EService and Operations ManagementThe case describes a community health promotion program, AIN-C (Integrated Child Care) that has been very successful in reducing child malnutrition, which is the main factor behind high infant mortality in Honduras. The program's success is attributable to its simple, well thought-out operational design and the strong motivation of volunteers at community level. The ministry of health wants to extend the AIN-C program throughout the country and i...Starting at €8.20
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Hospital Comarcal de Igualada
Rosenmöller, Magda; Ribera, JaumeCase P-866-EService and Operations ManagementThe case describes a quality improvement programme in a hospital. The challenges are discussed, including the timing of the launch, the handling of long-standing problem situations, the introduction of formal planning, motivating the staff, getting the doctors involved, and deciding how to continue after the first results have been achieved.Starting at €8.20
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CFWshops
Friedman, Jared; Mungai, Edward; Rosenmöller, MagdaCase P-1104-EService and Operations ManagementCFWshops is a network of pharmacy franchises in Kenya, managed by the Sustainable Healthcare Foundation (SHF). The parent company of SHF is the Healthstore Foundation based in Minnesota, US. The non-profit HealthStore Foundation (HS) (formerly Sustainable Healthcare Enterprise Foundation) was founded in 1997 by Scott Hillstrom to ¿prevent needless death and illness by improving access to essential medicines in a sustainable way¿. Based on the bas...Starting at €8.20
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Design of questionnaires for measuring service quality
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-366-EService and Operations ManagementStarting at €8.20
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Designing a Service Guarantee
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-365-EService and Operations ManagementStarting at €8.20
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CISM - Centro de Investigação em Saúde de Manhiça Manhiça Health Research Centre: Managing Research & Development
Rosenmöller, Magda; Gago, Fernando; Jaiswal, NikiCase P-1149-EInnovation and Change, Knowledge and Communication, Leadership and People ManagementAn error has been discovered in a clinical trial undertaken at CISM, a Mozambican health research center focused on endemic diseases and their treatment. In recent years, CISM has carried out sophisticated clinical trials for promising drugs and vaccines against malaria and other illnesses with high incidence in Sub-Saharan Africa. Were errors such as the one in the clinical study a one-off human slip or were there systemic flaws in their process...Starting at €8.20
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Process Flow Diagrams
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-364-EService and Operations ManagementStarting at €8.20
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Innovando en el Sistema de Suministro de Productos Farmacéuticos: La experiencia chilena
Cohen, Jacob; Rosenhouse S.; Sánchez, J.; Rosenmöller, MagdaCase P-1001Service and Operations ManagementEl caso describe el proceso de transformación que experimentó el sistema de abastecimiento de suministros médicos y fármacos en Chile a principios de los años 90, a través del cambio en el rol de la Central de Abastecimiento del Sistema Nacional de Servicios de Salud (CENABAST) dependiente del Ministerio de Salud, que se vio en la necesidad de pasar de realizar una gestión operativa (de compras, almacenamiento y distribución de dichos productos) ...Starting at €8.20
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El valor de un cliente satisfecho
Ribera, Jaume; Rosenmöller, MagdaTechnical Note PN-368Service and Operations ManagementStarting at €8.20