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The Promotion Process at Chung and Dasgupta, LLP (Spanish version)
Larkin, Ian I.; Huang, KarenCase HBS-917S29Leadership and People ManagementSupplemental Information on Jordan Ramirez and Casey Clark" (914-045). The cases provide a rich backdrop to explore issues around firm-specific human capital, and can also be used to discuss subjective performance evaluation, best practices when giving employee feedback, and careers at professional service firms.Starting at €8.20
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General Instructions (Spanish version)
Larkin, Ian I.; Movius, HallamCase HBS-918S24StrategyV-Cola is a six-party exercise that simulates a negotiation between a boutique advertising agency and a beverage company that is launching a new product. Each of the six parties has different incentives and information, which leads to a complex, realistic simulation about agency issues, misaligned incentives, and the (mis)use of contingent contracts.Starting at €8.20
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Confidential Instructions for Mark Ketting Chief Marketing Officer, Trek Beverages (Spanish version)
Larkin, Ian I.; Movius, HallamCase HBS-918S28StrategyThis is information for one of the six roles to be used in the V-Cola negotiation exercise. Please see V-Cola General Instructions (912043) and Teaching note (912042) for full information.Starting at €8.20
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EADS Defense & Security Supply Management
Sachon, Marc; Granero, María; Suzar, NoahCase P-1105-EService and Operations ManagementIn 2009, EADS Defense & Security, the second largest division of EADS, decides to change its supply management strategy. The Chief Procurement Officer of EADS D&S faces the challenge of implementing a new governance model, define a new organizational structure and develop a new divisional sourcing strategy that is aligned with EADS sourcing objective. In doing so, he has to take into account the challenges of working in a very complex, historical...Starting at €8.20
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Car Collision Center, Barcelona
Mitchell, Jordan; Sachon, MarcCase P-1077-EService and Operations ManagementCar Collision Center Barcelona is a business concept developed by a group of MBA students during their MBA. It aims to remedy the market inefficiency of having many small body shops in Barcelona, resulting in higher costs and longer process times. To do so, they want to pool demand for car body work after traffic accidents in a large facility and collaborate with insurance companies. These will benefit from projected lower costs of repair and low...Starting at €8.20
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The Amango Project: Taking Online DVD Rental to Germany
Sachon, MarcCase P-1068-EService and Operations ManagementThe case describes an innovative approach to online DVD rental pioneered by Netflix in a sector hampered by short life-cycle products (movies). The industry has a supply chain that is prone to misaligned incentives between echelons, resulting in product shortages and poor customer satisfaction. Amango hopes to import this business concept pioneered by Netflix to Germany. To be able to do so, the company must copy Netflix's operating system and ma...Starting at €8.20
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Call Center Collapse
Sachon, MarcCase P-1066-EService and Operations ManagementThe case describes the problems one faces when managing a call center. Big Euro, a British company in the financial services sector, has started operations in the German-speaking market. It has installed a call center and during the first six months of operations customers complain about long waits. Big Euro is following an aggressive expansion strategy in the German market (where it offers some financial tools that are new to the market) and thu...Starting at €8.20
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El modelo de los minoristas de hard discount
Sachon, MarcTechnical Note PN-465Service and Operations ManagementDurante los años 90 y los primeros años del nuevo milenio, el canal minorista de descuento duro experimentó un crecimiento enorme. En la presente nota técnica, analizamos los elementos que constituyen el fundamento estratégico de este modelo de negocio y aportamos un análisis detallado de las operaciones subyacentes.Starting at €8.20
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El proyecto de Amango: implantar en Alemania el alquiler de DVDs por Internet
Sachon, MarcCase P-1068Service and Operations ManagementEl caso describe una innovadora propuesta sobre el alquiler de DVD online, un proyecto ya iniciado por Netflix, en un sector que cuenta con la dificultad de comercializar productos con un ciclo de vida corto (películas). La industria tiene una cadena de suministro que es propensa a no incentivar de la misma manera a todos los sectores de la cadena, y tiene como resultado la escasez de producto y la poca satisfacción del cliente. Amango tiene la e...Starting at €8.20
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Netflix: El alquiler de películas en DVD a través de Internet. DVD en casa con solo hacer clic
Sachon, MarcCase P-1057Information Technologies, Service and Operations ManagementNetflix ofrece la posibilidad de alquilar películas en DVD a través de la red. La compañía fue fundada en 1998 y en tan sólo 5 años había conseguido más de un millón de suscriptores (un crecimiento superior al de AOL). Representa un nuevo modelo de negocio en el sector del entretenimiento y tiene implicaciones estratégicas tanto para los estudios de cine como para las principales cadenas de alquiler de películas. Netflix utiliza la fuerza de cada...Starting at €8.20