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    "Coaching" at Banco Ganadero-BBVA (B)

    Susaeta Erburu, Lourdes ; Pin Arboledas, José Ramón

    • Reference: DPO-171-E

    • Number of pages: 10

    • Publication Date: Apr 20, 2010

    • Source: IESE (España)

    • Type of Document: Case

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    Description

    This case presents two complementary themes: the management by competencies interview and management coaching. The case is set in a bank. In case (A) the area director undergoes his first 180º evaluation, and has to make a self-assessment. His results and the pasive role of his own coach are discussed.

    Learning Objective

    Key aspects of the employee assessment interview and how to monitor a manager's professional development.

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    Keywords

    Coaching Management Performance Evaluation