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  1. Teaching Note

    Zappos Customer Loyalty Team - Teaching Note

    By Laseter, Timothy M. / Kraft, Tim / Metz, Joshua
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1452TN-E
    Published: Sep 27, 2012
    Format: PDF
    Pages: 8
    Language: English
    €0.00 PVP Institution
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  2. Case

    NoBull Burger

    By Kraft, Tim / Osborn, Merritt / Tang, Elizabeth
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1479-E
    Published: Sep 20, 2012
    Reviewed: Sep 23, 2021
    Format: PDF
    Pages: 6
    Language: English
    €8.53 PVP Institution
    Include:
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  3. Teaching Note

    NoBull Burger - Teaching Note

    By Freeland, James R. / Kraft, Tim
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1479TN-E
    Published: Aug 14, 2013
    Reviewed: Jul 7, 2017
    Format: PDF
    Pages: 11
    Language: English
    €0.00 PVP Institution
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  4. Case

    Eastman Tritan

    By Raz, Gal / Kraft, Tim / Elias, Allison
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1494-E
    Published: May 4, 2013
    Reviewed: Nov 20, 2014
    Format: PDF
    Pages: 15
    Language: English
    €8.53 PVP Institution
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  5. Teaching Note

    Eastman Tritan - Teaching Note

    By Raz, Gal / Elias, Allison / Kraft, Tim
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1494TN-E
    Published: Sep 19, 2013
    Format: PDF
    Pages: 16
    Language: English
    €0.00 PVP Institution
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  6. Case

    Belle, Inc.

    By Hutchison-Krupat, Jeremy / Kraft, Tim / Weiss, Elliott N.
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1518-E
    Published: Feb 9, 2014
    Reviewed: Apr 6, 2016
    Format: PDF
    Pages: 5
    Language: English
    €8.53 PVP Institution
    Include:
    Other supplements
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  7. Teaching Note

    Belle, Inc. - Teaching Note

    By Hutchison-Krupat, Jeremy / Kraft, Tim / Weiss, Elliott N. ...
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1518TN-E
    Published: May 13, 2015
    Reviewed: Apr 6, 2016
    Format: PDF
    Pages: 12
    Language: English
    €0.00 PVP Institution
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  8. Case

    Supply Chain Management at Beautiful Bags

    By Weiss, Elliott N. / Kraft, Tim / Goldberg, Rebecca
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1522-E
    Published: Aug 12, 2014
    Reviewed: Mar 26, 2015
    Format: PDF
    Pages: 7
    Language: English
    €8.53 PVP Institution
    Include:
    Other supplements
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  9. Teaching Note

    Supply Chain Management at Beautiful Bags - Teaching Note

    By Weiss, Elliott N. / Kraft, Tim
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1522TN-E
    Published: Mar 26, 2015
    Format: PDF
    Pages: 7
    Language: English
    €0.00 PVP Institution
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  10. Case

    Pancho's Burritos

    By Kraft, Tim / Dorronsoro, Daniel
    Service and Operations Management
    Collection: Darden University of Virginia (USA)
    Ref.: DARDEN-OM-1539-E
    Published: Jan 12, 2015
    Reviewed: May 24, 2017
    Format: PDF
    Pages: 5
    Language: English
    €8.53 PVP Institution
    Include:
    Other supplements
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