JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

Home
Search results
Default Category

Default Category

Teaching Note

United Airlines’ Service-recovery Challenge After Reputation Meltdown - Teaching Note

By Sandeep Puri / Kushal Dev Kashyap / Gaganpreet Singh

Marketing

Collection: Ivey Business School (Canada)

Ref.: IVEY-8B18A015-E

Published: Mar 2, 2018

Reviewed: Mar 5, 2018

Format: PDF

Pages: 14

Language: English

€0.00 PVP Institution

See details Add to Wish List
Case

United Airlines’ Service-recovery Challenge After Reputation Meltdown

By Sandeep Puri / Kushal Dev Kashyap / Gaganpreet Singh

Marketing

Collection: Ivey Business School (Canada)

Ref.: IVEY-9B18A015-E

Published: Mar 2, 2018

Reviewed: Feb 2, 2018

Format: PDF

Pages: 9

Language: English

€8.53 PVP Institution

Include:

Other supplements

See details Add to Wish List

Simulations

Offer your students new learning experiences.

Learn more

Register for free with IESE Publishing and enjoy all the advantages

What type of account do you want to create?

Choose account type

Professors

You will find the material that best suits you to design your courses, in different formats and up to 7 languages, so that it adapts to the teaching methodology of your preference at all times.

Preview the full content before purchasing. You will also have free access to the teaching notes.

Create whishlists and share them easily with your academic institution and/or colleagues.

Academic Institutions

Take advantage of the discount for registered institutions and save money with a platform that offers the best collections, agile purchase process and personalized customer service.

In addition, we have various types of agreements to adapt to the specific needs of each institution.

Visit our licenses page and contact us for further information.

Companies

Scalability and Savings: Get automatic discounts and special pricing on purchases of 10 or more units per product.

Customised agreements: Need specific product bundles? We design tailored pricing agreements adapted to your company’s volume and training objectives.

Centralized Management: Control all your department's acquisitions from a single, professional dashboard.

Individuals

Have the content you need to stay updated as a manager with the support of one of the most prestigious business schools in the world.

We select the online courses and articles so that you can continue to be a better leader who generates a positive impact on your company.

We also offer agreements for companies, contact us to know more.

Default Category

United Airlines’ Service-recovery Challenge After Reputation Meltdown - Teaching Note

United Airlines’ Service-recovery Challenge After Reputation Meltdown

Simulations

Register for free with IESE Publishing and enjoy all the advantages

What type of account do you want to create?